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State directory · dataset 2026.08

Water utilities serving North Carolina

Browse 97 indexed systems and see how frequently the directory identified public payment, fee, leak, assistance, and emergency information. Coverage describes the research record—not utility performance.

North Carolina research snapshot

Public detail found in indexed records

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78%

Online portal identified

76 of 97

11%

Public fee detail

11 of 97

28%

Leak policy detail

27 of 97

23%

Assistance detail

22 of 97

28%

Emergency route

27 of 97

Municipal Department

Charlotte Water

Service area: Charlotte and greater Mecklenburg County, including Matthews, Mint Hill, Pineville, Huntersville, Davidson, Cornelius, and other Charlotte Water service areas

Population: Estimated population served 1,206,285 in Mecklenburg County; Charlotte Water is the largest public water and wastewater utility in the Carolinas and serves more than one million customers

Billing fields: 7 of 7 documented
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Municipal Department

City of Raleigh Water

Service area: Raleigh and the participating service communities of Garner, Knightdale, Rolesville, Wake Forest, Wendell, and Zebulon

Population: Raleigh Water serves Raleigh and six participating Wake County-area communities, representing more than 500,000 residents and utility customers across its water/wastewater billing service area.

Billing fields: 7 of 7 documented
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Service area: Greensboro and selected neighboring communities in Guilford County

Population: Nearly 320,000 people/customers; the City's Water Resources facts identify approximately 109,033 total water customer accounts and 318,529 people served, with service extending to Greensboro and some neighboring communities.

Billing fields: 7 of 7 documented
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Municipal Department

Town of Cary Utilities

NC0392020

Service area: Cary, Morrisville, and Research Triangle Park service areas

Population: 227,300 people (EPA SDWIS PWS ID NC0392020; 2026 active CWS record).

Billing fields: 7 of 7 documented
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Municipal Department

Charlotte Water

NC0160010

Service area: Charlotte and Mecklenburg County

Population: 1,163,701 people (EPA SDWIS active CWS PWS NC0160010)

Billing fields: 4 of 7 documented
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Public Water Authority

Union County Water

NC0190413

Service area: Union County and participating municipal service areas

Population: 169,685 people (EPA SDWIS active CWS PWS NC0190413)

Billing fields: 3 of 7 documented
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Private Investor-Owned Utility

Davidson Water, Inc.

NC0229025

Service area: Davidson County and surrounding service areas

Population: 154,307 people (EPA SDWIS active CWS PWS NC0229025)

Billing fields: 0 of 7 documented
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NC0118010

Service area: Hickory and designated portions of Conover, Newton, Sherrills Ford, Catawba, Caldwell County and Alexander County routes

Population: 71,393 people (EPA SDWIS queue estimate for NC0118010)

Billing fields: 7 of 7 documented
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Public Water Authority

Robeson County Water Department

NC0378055

Service area: Robeson County Water Department service area, centered in Lumberton and county water-system communities

Population: 67,970 people (EPA SDWA queue estimate for NC0378055)

Billing fields: 5 of 7 documented
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Municipal Department

APEX, TOWN OF

NC0392045

Service area: APEX

Population: 83001 people (EPA SDWIS 2026Q2 active CWS estimate for NC0392045)

Billing fields: 0 of 7 documented
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Municipal Department

SALISBURY-ROWAN

NC0180010

Service area: SALISBURY

Population: 46156 people (EPA SDWIS 2026Q2 active CWS estimate for NC0180010)

Billing fields: 0 of 7 documented
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North Carolina directory notes

How to compare water utilities in North Carolina

This state hub brings together 97 indexed community water systems, from city departments and public authorities to investor-owned systems and smaller regional providers. A service area may cross municipal boundaries, so use the provider name and service address on your bill when choosing a profile.

The most important distinction is between a directory listing and an official account channel. US Water Bill Pay provides a structured starting point; the utility’s own payment portal, published rate schedule, customer-service office, and mailed notice control your account. Compare the payment route, billing frequency, emergency number, and customer-protection notes before relying on a page for a time-sensitive decision.

If you are helping a household with a high bill, leak, or delinquency notice, open the utility profile and review the payment, shut-off, and leak-adjustment guides together. Keep the bill, account number, confirmation receipts, repair records, and notice dates available when speaking with the provider.