Delinquency research · dataset 2026.08
Shut-off and delinquency information for Town of Cary Utilities
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Late-fee rules
- Cary charges 1% per month on unpaid balances, with a $5 minimum. A returned check or eCheck fee is $35, and a $33 non-payment fee applies to delinquent utility charges. A second field trip for a requested service can cost $100; that is separate from the delinquency fee.
- Shut-off timeline
- Cary publishes a $33 non-payment fee for delinquent accounts but the reviewed public pages do not publish one fixed day-count from the due date to physical water termination. Customers should call 311 or (919) 469-4000 promptly to arrange payment or address a billing issue.
- Warning and notice protocol
- The reviewed Cary pages do not specify a universal colored notice, automated-call cadence, SMS warning, or door hanger. Customers receive the monthly bill and account notices; Cary asks customers with hardship or a high bill to contact 311 or the utility account team before collection action.
- Reconnection costs
- The reviewed Cary pages publish a $33 non-payment fee but do not expose a separate standard or after-hours reconnection dollar amount. A second service trip can cost $100. Call 311 or (919) 469-4000 to confirm payment posting, restoration timing, and any field fee.
Documentation context
4 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
North Carolina
27%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
4 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
80%
Details not confirmed in the reviewed public material
- Grace period
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- Town of Cary Utilities public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (NC0392020) ↗
Search the federal drinking-water database using public water system ID NC0392020.