Town of Cary Utilities
Cary, Morrisville, and Research Triangle Park service areas
Population reference
227,300 people (EPA SDWIS PWS ID NC0392020; 2026 active CWS record).
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly utility billing for water, sewer, reclaimed water, and stormwater components. Cary's FY 2026 rate sheet is effective July 1, 2025 through June 30, 2026.
- Rate structure
- Increasing-block tiered potable-water pricing plus a meter-size monthly base fee, with separate irrigation and reclaimed-water rates. FY 2026 single-household water usage is $5.46 per 1,000 gallons for 1-5,000 gallons, $6.13 for 5,001-8,000, and $7.74 above 8,000, plus the applicable base and local-government charges.
- Residential cost reference
- For a typical inside-service single-household account with a meter one inch or smaller, FY 2026 water is approximately $4.09 base plus $27.30-$39.17 for 5,000-7,000 gallons, or $31.39-$43.26 before sewer, stormwater, and other charges. The published sewer rate is $11.69 per 1,000 gallons, so a 5,000-7,000 gallon water-and-sewer subtotal is approximately $89.84-$125.09 before other bill components.
- Wastewater and sewer calculation
- Cary bills sewer by metered water use at $11.69 per 1,000 gallons in the FY 2026 inside-service rate sheet, plus applicable base or local-government charges. Reclaimed-water usage is separately priced and does not receive the same leak-adjustment treatment as potable water; the reviewed pages do not describe a winter-average sewer cap.
- Meter reading
- The reviewed Cary pages link customers to Aquastar for usage viewing and alerts but do not identify a single AMI vendor, hourly interval, or route calendar. Customers can monitor usage and alerts in Aquastar and should report unusual readings with the repair date and type when requesting an adjustment.
- New-account deposit
- Residential new accounts require a $60 deposit per meter. Non-residential deposits are $60 for a 5/8-inch meter, $100 for one inch, $150 for 1.5 inch, $200 for two inch, $300 for three inch, $400 for four inch, and $600 for six inch. The reviewed page does not state a universal credit-check waiver or refund timing.
- Activation or transfer fee
- Cary charges an $18 utility service fee for a new customer per metered service. Start or terminate service requests go through 311 or (919) 469-4000; the reviewed page does not state a separate universal transfer fee.
Context, not a score
How documentation coverage compares
This profile
100%
overview fields with research notes
North Carolina
44%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
7 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Town of Cary Utilities public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (NC0392020) ↗
Search the federal drinking-water database using public water system ID NC0392020.