Relief research · dataset 2026.08
Leak adjustment and assistance information for Winston-Salem/Forsyth County Utilities
A high bill does not automatically qualify for a credit. This page states only the provider-specific emergency, leak, or assistance details identified in public material.
Stop active water loss
Use the provider’s emergency route for public-side issues and a qualified repair route for private plumbing.
Preserve the evidence
Keep dated readings, photographs, parts receipts, contractor invoices, and proof that usage returned to normal.
Ask for the exact policy
Confirm the form, filing deadline, eligible repairs, calculation method, and payment expectation during review.
Provider-specific findings
Relief research for this provider
The notes below may document a route, rule, or explicit public-information limit. General preparation steps are not represented as utility policy.
- Emergency reporting route
- 336-727-8000 through CityLink, or 311 within Winston-Salem city limits. The Utilities FAQ directs customers to CityLink for emergency odors, possible ruptured or clogged sewer lines, water testing, and utility questions; the reviewed pages do not publish a separate water-only after-hours number.
- Leak-adjustment policy
- The City’s Utilities pages direct customers with unusual bills to its leak information and CityLink, and explain that seasonal use, prevailing volume rates, and meter-size readiness charges can change the total. The reviewed 2026 pages do not publish a fixed leak-credit percentage, receipt requirement, filing deadline, or one-adjustment limit. Customers should document the suspected leak and repair, retain invoices or material receipts, and contact CityLink before assuming that an adjustment will be granted.
- Utility assistance program
- Winston-Salem offers payment arrangements rather than a published universal monthly credit: at least half of the delinquent balance must be paid first, followed by three-to-six months of interest-free installments while current bills remain paid on time. The reviewed pages do not publish a senior, disabled-veteran, or utility-owned bill-credit cap.
- State and federal aid connection
- The official payment page directs customers to North Carolina’s ePASS portal and Forsyth County Department of Social Services for LIHWAP water assistance. Customers can call Forsyth County DSS at 336-703-3800, extension 3, and should apply through https://epass.nc.gov/ while also contacting CityLink about the account status. The reviewed utility page does not publish a local charity grant cap.
Directory comparison
Public-information visibility
| Measure | This provider | North Carolina | National index |
|---|---|---|---|
| Leak policy identified | Yes | 28% | 35% |
| Utility assistance identified | Yes | 23% | 31% |
| Relief fields documented | 4 of 4 | — | — |
Coverage does not measure generosity, eligibility, available funding, or service quality.
Read the nationwide analysis →Research record
Broad public detail found
4 of 4 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Winston-Salem/Forsyth County Utilities public website ↗
Provider-controlled destination used to confirm current customer instructions.
- epass.nc.gov reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA SDWIS / ECHO lookup (NC0234010) ↗
Search the federal drinking-water database using public water system ID NC0234010.