Winston-Salem/Forsyth County Utilities
Winston-Salem and Forsyth County
Population reference
391,900 people (EPA SDWIS PWS ID NC0234010; 2026 active CWS record).
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Bimonthly for typical accounts, with the official page noting that some recent cycles have extended beyond 60 days; bill timing can therefore vary by account and reading cycle.
- Rate structure
- Volume-based municipal water and sewer pricing with fixed readiness-to-serve charges that vary by meter size. The City says water and sewer costs are driven by usage, while every meter also carries a monthly readiness-to-serve charge; FY27 rate and fee materials became effective in July 2026.
- Wastewater and sewer calculation
- Sewer is billed with the utility account and is based on the prevailing metered water volume together with fixed readiness-to-serve charges. The City explains that water and sewer rates fund treatment, distribution, and collection and that the bill varies as seasonal consumption changes; the reviewed pages do not publish a universal winter-average sewer formula or a fixed percentage tie-in.
- Meter reading
- Meters are generally located in front yards for Utilities access. The reviewed public pages explain the monthly readiness-to-serve component and usage-based billing but do not identify an AMI/AMR radio vendor, hourly transmission cadence, or universal physical-reading schedule.
- New-account deposit
- A deposit may be required when service has been terminated for nonpayment. For a residential account with an average bill below $50, the minimum deposit is $50; otherwise the deposit is one and one-half times the average monthly or bimonthly bill. Past-due balances must be paid before restoration, and the deposit is due in full with the next bill. No general startup deposit or credit-check waiver is published on the reviewed pages.
- Activation or transfer fee
- A non-refundable $30 service initiation fee is charged to customers requesting water and wastewater service and appears on the first bill; it covers account setup and field activation and also applies to annually activated irrigation meters. The reviewed pages do not publish a separate transfer fee.
Context, not a score
How documentation coverage compares
This profile
86%
overview fields with research notes
North Carolina
44%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
6 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
86%
Details not confirmed in the reviewed public material
- Residential cost reference
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- Winston-Salem/Forsyth County Utilities public website ↗
Provider-controlled destination used to confirm current customer instructions.
- epass.nc.gov reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA SDWIS / ECHO lookup (NC0234010) ↗
Search the federal drinking-water database using public water system ID NC0234010.