Payment research · dataset 2026.08
Payment options for Winston-Salem/Forsyth County Utilities
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Payment platform
- Paymentus secure payment service, identified by the official City payment page.
- Phone payment number
- 336-727-8000 through CityLink; dial 311 within Winston-Salem city limits. The official page says customers can call CityLink for Visa, Mastercard, or Discover payment and should have the seven-digit account number and four-digit PIN ready.
- Mail-in payment address
- City of Winston-Salem, Revenue Collections, PO Box 2756, Winston-Salem, NC 27102-2756. Mail a check or money order with the bottom portion of the bill in the windowed envelope; cash is not accepted by mail.
- In-person payment
- The Bryce A. Stuart Municipal Building, 100 E. First Street, Suite 121, Winston-Salem, NC 27101, accepts walk-in and drive-through payments from 8:00 a.m. to 5:00 p.m. Monday-Friday. A 24-hour drop box is at the Church Street door; deposits after 8:00 a.m. or on weekends and holidays are processed the next business day. The Black-Phillips-Smith Government Office listing is marked as having Revenue Collections services discontinued July 1, 2026, so customers should use the Stuart Building or an online/phone channel. The page specifies check or money order for mail and card/e-check for online/phone, but does not publish every desk instrument.
- Digital payment methods
- Paymentus one-time online payments accept Visa, Mastercard, Discover, or an electronic check from a bank or credit union account. CityLink accepts Visa, Mastercard, and Discover by phone; the reviewed pages do not advertise Apple Pay or Google Pay.
Directory comparison
Payment-information visibility
| Measure | This provider | North Carolina | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 78% | 73% |
| Fee or no-fee amount disclosed | No | 9% | 15% |
| Payment fields documented | 6 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Broad public detail found
6 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
75%
Details not confirmed in the reviewed public material
- Pay-by-text
- Online convenience fees
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- Winston-Salem/Forsyth County Utilities public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- epass.nc.gov reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA SDWIS / ECHO lookup (NC0234010) ↗
Search the federal drinking-water database using public water system ID NC0234010.