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Delinquency research · dataset 2026.08

Shut-off and delinquency information for Winston-Salem/Forsyth County Utilities

Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.

Provider-specific findings

Delinquency research for this provider

The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.

Grace period
The bill is due on its stated due date. If payment is not received by that date, the City adds the late charge and sends a termination notice within seven days; the page does not describe a separate grace period before the initial late charge.
Late-fee rules
A 10% late charge is added when payment is not received by the due date. If the past-due account remains unpaid by 5:00 p.m. on the termination date, a further $20 late fee is added whether or not water is physically disconnected. A payment plan requires at least half of the delinquent balance first and then uses three-to-six months of interest-free installments; new bills remain separately due.
Shut-off timeline
Missed due date triggers the 10% late charge; a termination notice is sent within seven days; the customer receives at least 14 days from the notice date to pay. If the account is still unpaid by 5:00 p.m. on the termination date, the $20 fee is applied and service is scheduled for disconnection. After payment, before 4:30 p.m. on a business day may permit same-day restoration, while after 5:00 p.m. restoration is scheduled for the next business day.
Warning and notice protocol
The official process is a written termination notice sent within seven days of the missed due date, followed by at least 14 days to cure the balance. Customers who cannot pay the full amount can call 311 or 336-727-8000, pay at least half the delinquent balance, and establish a three-to-six-month interest-free plan to avoid further late fees and disconnection. No distinct pink notice, automated call sequence, or door-hanger protocol is published on the reviewed page.
Reconnection costs
The official page requires the full past-due balance plus a reconnection fee after nonpayment shutoff, but does not state the fee amount. Payments before 4:30 p.m. on business days may restore service the same day; payments after 4:30 p.m. are not guaranteed same-day, and payments after 5:00 p.m. are restored the following business day. A deposit may also be required after a nonpayment termination.

Documentation context

5 of 5 fields found

This is a record-completeness measure, not a customer-protection grade.

North Carolina

27%

records with any shut-off detail

National

34%

records with any shut-off detail

See the nationwide customer-protection analysis →

Research record

Broad public detail found

5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

100%

Primary verification routes

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