Delinquency research · dataset 2026.08
Shut-off and delinquency information for Aqua Ohio, Inc. - Stark Regional Division (Massillon)
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 20 days after the bill is rendered for the 5% late-payment charge under the Stark tariff; Ohio customer-rights rules also require residential bills to be delinquent no sooner than 14 days after billing and prohibit nonpayment disconnection before the applicable notice period.
- Late-fee rules
- The Stark tariff charges 5% of the current bill after the stated past-due date and $20 for a dishonored payment. The customer-rights material says a mailed payment postmarked on or before the past-due date avoids the late fee, and a weekend or holiday due date rolls to the first full business day.
- Shut-off timeline
- For nonpayment, the tariff requires at least 15 days of written notice and says disconnection may not occur before 15 days after the due date. After payment of arrears, required deposit and reconnection charge, Aqua generally reconnects by the close of the following regular business day; same-day restoration requires notice by 12:30 p.m. and proof of payment, with an after-hours fee potentially applying.
- Warning and notice protocol
- Aqua's Ohio tariff requires written nonpayment notice at least 15 days before service termination. The reviewed tariff says personal delivery is attempted for certain notices and, if unsuccessful, the notice may be securely attached in a conspicuous place; the public pages do not document a text, automated-call or pink-mailer sequence for Massillon.
- Reconnection costs
- $55 during regular business hours and $170 outside regular business hours under the Stark Regional Division tariff. The customer must also pay arrears and any required deposit; same-day restoration must be coordinated with Aqua by the stated cutoff time.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Ohio
26%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Aqua Ohio, Inc. - Stark Regional Division (Massillon) public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.