Private Investor-Owned Utility
Aqua Ohio (Mentor service area)
Serving Mentor and Aqua Ohio service area
Population served
74,500 people served according to the EPA queue; Aqua Ohio is the designated private water company serving the Mentor system under the City of Mentor water regulations.
State system code
FIPS 39
Billing frequency
A dedicated this detail was not publicly posted. For a Mentor-specific cycle in the reviewed public pages. Aqua ePortal provides daily balance and up to 24 months of billing history, while the current Ohio customer-rights document states residential bills become delinquent no sooner than 14 days after billing.
Provider briefing
How this utility’s billing works
Aqua Ohio (Mentor service area) operates as a private investor-owned utility serving Mentor and Aqua Ohio service area. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Regulated cost-of-service tariff set or approved by the Public Utilities Commission of Ohio (PUCO), with local Mentor ordinances recognizing Aqua Ohio as the water company. The reviewed public Aqua pages do not expose the Mentor system's complete current 2026 numeric tariff in a customer-readable table.. Bills are generated a dedicated this detail was not publicly posted. for a mentor-specific cycle in the reviewed public pages. aqua eportal provides daily balance and up to 24 months of billing history, while the current ohio customer-rights document states residential bills become delinquent no sooner than 14 days after billing., and a typical residential cost reference is A dedicated this detail was not publicly posted. Aqua Ohio rates are system-specific and PUCO-regulated, and the accessible public pages did not expose the current Mentor residential tariff needed for a defensible 5,000-7,000-gallon estimate.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Aqua provides water and wastewater services in Ohio, but the reviewed Aqua Ohio and Mentor materials do not expose the Mentor service-area sewer formula or whether the local sewer authority bills separately. The account bill and local PUCO/municipal tariff control the actual wastewater calculation.
Meter and infrastructure notes
Aqua describes manual and remote meter uploads to its billing system and the ePortal provides daily consumption and up to 24 months of history. The reviewed Aqua Ohio page does not identify the Mentor meter vendor or universal read interval; the local service may use both manual and remote uploads.
Emergency water support
Report a leak or water emergency
877-987-2782 for Aqua's 24/7/365 customer service and dispatch, including water-quality and service interruptions; the Ohio page does not publish a separate Mentor emergency number.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Mentor and Aqua Ohio service area
Aqua Ohio (Mentor service area) is listed here as a private investor-owned utility. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.