Delinquency research · dataset 2026.08
Shut-off and delinquency information for Aqua Ohio (Mentor service area)
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Residential bills become delinquent no sooner than 14 days after the billing date; nonresidential bills no sooner than 21 days. The Ohio customer-rights document also extends the past-due date to the first full business day after a weekend or legal holiday.
- Late-fee rules
- Aqua's Ohio customer-rights document states that a late-payment fee may be added after the past-due date and that a payment mailed on or before that date is protected by the postmark. The reviewed public pages do not state the current Mentor tariff's exact late-fee amount; customers can use ePortal payment arrangements or call 877-987-2782.
- Shut-off timeline
- Aqua's ePortal instructions require a customer who pays a same-day one-time payment after receiving a shutoff notice to call 877-987-2782 with the confirmation number to prevent disconnection. A valid Ohio medical certificate gives the customer 30 days to pay or make arrangements. The public pages do not publish the full Mentor notice-to-field-shutoff day sequence.
- Warning and notice protocol
- Aqua uses mailed shutoff notices and customer-service confirmation procedures. A same-day ePortal payment after a shutoff notice is not enough by itself; the customer must call with the confirmation number. Ohio medical certificates and payment arrangements can delay termination. No specific Mentor door-hanger or automated-call sequence is published in the reviewed pages.
Documentation context
4 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Ohio
26%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
4 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
80%
Details not confirmed in the reviewed public material
- Reconnection costs
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- Aqua Ohio (Mentor service area) public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.