A high water bill may have a path to review

Provider-specific review

What the public record says about a leak adjustment

Akron’s rules distinguish several leak events. For a burst pipe, the account holder must submit a written request within 10 business days of receiving the bill and a properly executed affidavit; the Director may forgive up to 100% of excess sewer charges once per account holder and offer an interest- and penalty-free repayment plan of up to 48 months for the excess water charges. A leaking toilet may qualify once every 36 months per account holder, with up to 100% of excess sewer charges forgiven and up to 48 months to repay the excess water charge, again requiring the timely written request and executed affidavit. For an unknown underground leak, the customer must submit a written request within 10 business days, an eligibility affidavit, and records/receipts demonstrating that the leak was repaired; eligible excess water and sewer charges between the leak’s occurrence and the City’s notification may be forgiven up to 100%. The rules otherwise charge all water registered by the meter, including water lost through leakage, so relief is discretionary and documentation-based rather than automatic.