City of Akron Water Supply Bureau (Utilities Business Office billing)
Akron and retail/contract communities in Summit County, including Fairlawn, Mogadore, and portions of Bath, Boston, Copley, Coventry, Cuyahoga Falls, Hudson, Springfield, Stow, Twinsburg, and Twinsburg Township
Population reference
More than 300,000 people; the City’s budget materials describe more than 85,000 accounts, while the City’s 2023 Annual Information Statement reports nearly 90,000 accounts serving Akron, six other municipalities, and parts of five adjacent townships.
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly for residential accounts with 1-inch-or-smaller meters. The rules say all metered water accounts are billed monthly by district, with larger/nonresidential meters generally read and billed quarterly; a monthly account may be estimated from prior readings when an actual read is unavailable.
- Rate structure
- Consumption-based HCF schedule with a fixed monthly billing charge and a meter-size-based infrastructure fee. The latest City residential worksheet located is revised 2024: $3.06 per hundred cubic feet for the first 30 HCF, a declining $3.06/$1.53 block schedule for very high in-city or contract consumption, plus a $4.00 monthly billing charge and a published $9.00 residential water-infrastructure example. The 2025 rules defer the complete effective schedule to a separate rate promulgation; no replacement 2026 residential tariff was located.
- Residential cost reference
- Using the latest official residential worksheet located (not a newly posted 2026 tariff), 5,000 gallons is approximately 6.68 HCF and produces about $108.44 for water plus sewer before curb service, recycling, taxes, penalties, or other charges: water about $33.46 including the $4 billing charge and $9 infrastructure example, and sewer about $74.98. At 7,000 gallons (about 9.36 HCF), the comparable total is about $145.16. These are calculated estimates from the City’s $3.06/HCF water, $10.659/HCF sewer, $4.00 water billing, $9.00 infrastructure, and $3.75 sewer billing figures.
- Wastewater and sewer calculation
- Akron’s residential worksheet uses the same metered HCF consumption shown for water. Sewer does not vary by quantity tier in the worksheet: multiply HCF by $10.659, round to the nearest cent, and add the $3.75 basic sewer billing charge. The City therefore ties sewer to clean-water meter intake rather than publishing a winter-average calculation in the materials located; separate contract/outside-city rates may apply.
- Meter reading
- Akron is replacing approximately 80,000 customer meters with Advanced Metering Infrastructure (AMI), with the City’s 2024 Annual Information Statement expecting the replacement program to finish in 2025. City project records describe a fixed-network AMI system and modern meters providing real-time consumption information and improved billing; the published engineering drawings specify electromagnetic meter settings. Residential meters 1 inch and smaller are scheduled for monthly readings, with prior-read estimates when an actual read is unavailable; other meters are generally read quarterly. The 2026 system is therefore a fixed-network AMI/remote-reading environment, although the rules preserve estimation procedures for inaccessible or unavailable reads.
- New-account deposit
- Akron does not publish a universal standard residential startup deposit in the current rules. Water applications are made by the property owner or authorized agent. A security deposit may be required after a second NSF check within two years or in connection with a second payment arrangement: the documented amount is 1.5 times the last monthly combined water, sewer, and curb-service bill, excluding delinquent/late charges and adjusted for unusual usage. Bankruptcy cases require the same 1.5-times-last-monthly-bill deposit within 20 days of filing when Akron is scheduled as a creditor. The rules do not describe a credit-check waiver or an automatic refund after a period of on-time payments; deposits may be applied to future bills and interest is generally waived under the stated arrangements.
- Activation or transfer fee
- No separate standard residential activation or name-transfer fee was published in the current Akron materials located. New-service charges are due when the application is made, and a service turned on, turned off, or transferred during a quarter is prorated using one-third of the quarterly billing charge, one-third of the quarterly meter charge, and measured or estimated consumption. An account closed for vacancy may be reopened without an additional charge once outstanding bills are paid. Connection, renewal, private-line, meter-setting, and temporary-service work can carry separate schedule-based charges.
Context, not a score
How documentation coverage compares
This profile
100%
overview fields with research notes
Ohio
41%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
7 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Akron Water Supply Bureau (Utilities Business Office billing) public website ↗
Provider-controlled destination used to confirm current customer instructions.
- energyhelp.ohio.gov reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.