Payment channels

Pay City of Akron Water Supply Bureau (Utilities Business Office billing)

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as WebConnect / SOFTEON-branded portal; the City’s portal labels the service WebConnect and identifies the transaction charges as imposed by the billing vendor. A March 2026 City Council agenda also authorized integration work with ACI Speedpay One, so the payment stack is undergoing modernization.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(330) 375-2554 is the Utilities Business Office payment/customer-service number used for telephone payments. The City portal advertises an IVR payment route but does not publish a separate IVR-only telephone number; callers should use the published UBO number and follow the automated prompts or request assistance during office hours.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. . No City of Akron water-billing page or current rules document located in this research publishes a Pay-by-Text keyword, short code, enrollment URL, or opt-in procedure. Customers can enroll in WebConnect/e-bill instead.

Mail-in address

City of Akron Utilities Business Office, PO Box 3674, Akron, Ohio 44309-3674. The account number should be included with the check or money order; the UBO rules identify checks payable to AKRON PUBLIC UTILITIES BUREAU.

Counters, drop boxes, and office hours

The published Utilities Business Office location is the Pry Building, 1180 S. Main Street, Suite 110, Akron, OH 44301-1253. The City’s current service form lists office hours of 8:00 a.m.–4:30 p.m. Monday through Friday, while the City’s reopening notice lists 8:00 a.m.–4:00 p.m.; customers should confirm the counter schedule before traveling. The rules permit currency, credit card, debit card, money order, and check. The exterior depository accepts check or money-order payments and specifically does not accept cash. No separate Akron walk-in satellite or retail payment network was identified in the current official materials.

Accepted digital instruments

What you can use online

The WebConnect portal and IVR accept electronic check payments and card payments. The City rules identify credit card and debit card payments; the portal’s current fee notice identifies electronic checks and credit cards, while the payment directory lists checking, Visa, MasterCard, Discover, and American Express. Apple Pay, Google Pay, PayPal, Venmo, and text-to-pay were not published as City-supported methods.

2026 transaction pricing

Convenience fees

The live Akron WebConnect portal currently states that the billing vendor charges $0.80 for an electronic-check payment and $2.15 for a credit-card payment through either the online portal or IVR. The notice is dated effective January 18, 2023 and remains the fee schedule displayed by the portal in 2026; no percentage surcharge is stated.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Akron Water Supply Bureau (Utilities Business Office billing) and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →