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Delinquency research · dataset 2026.08

Shut-off and delinquency information for City of Akron Water Supply Bureau (Utilities Business Office billing)

Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.

Provider-specific findings

Delinquency research for this provider

The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.

Grace period
The latest City financial description located states that the net amount is payable during the first 20 days after the bill is mailed; the published rules then apply the delinquency penalty after the due date. The current 2025 rules do not state a separate additional grace period after the due date.
Late-fee rules
The Akron rules state that after the due date a 10% penalty is applied to the unpaid current balance. A dishonored payment adds a $25 collection/handling charge. The rules also state that a returned payment on an account already subject to shutoff can trigger immediate action if the 48-hour notice has already been served, or a new 48-hour notice followed by shutoff unless payment is made in cash, money order, or cashier’s check.
Shut-off timeline
Bills are issued monthly for ordinary residential accounts. The City’s published financial description says the net amount is due within the first 20 days after mailing and that the shutoff procedure is initiated after approximately 70 days; the current rules do not provide a universal calendar date for every account. Before a nonpayment shutoff, the account receives the service turnoff process and a 48-hour notice window is expressly documented for accounts affected by a returned payment or other tagged action. At the end of that notice window, water may be turned off and the $40 nonpayment turnoff fee assessed.
Warning and notice protocol
For ordinary bill nonpayment, the 2025 rules’ fee table identifies a $0 shutoff-notice charge and says notification is sent by mail. The rules separately require/describe a 48-hour notice before a tagged turnoff in the returned-payment scenario; nonpayment, broken payment arrangements, NSF checks, bankruptcy-deposit failures, and backflow issues can lead to service termination. Customers disputing a charge must call the UBO at (330) 375-2554 or mail written notice within 10 days of the bill date, and failure to pay before the service turnoff date can result in shutoff without further notice.
Reconnection costs
The current Akron rules list a $40 water turnoff fee for failure to pay. They do not publish a separate regular-hours versus nights/weekends reconnection tariff, and no after-hours premium was located. A customer must satisfy the delinquent balance/payment-arrangement requirements and contact the Utilities Business Office; the City’s rules state that only authorized APUB employees may turn water back on.

Documentation context

5 of 5 fields found

This is a record-completeness measure, not a customer-protection grade.

Ohio

26%

records with any shut-off detail

National

34%

records with any shut-off detail

See the nationwide customer-protection analysis →

Research record

Broad public detail found

5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

100%

Primary verification routes

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