Municipal Department
City of Lima Utilities Customer Service Division / Water Department
Serving City of Lima and surrounding billed service areas
Population served
65,619 people (EPA SDWA queue estimate for OH0200811)
State system code
FIPS 39
Billing frequency
Lima bills approximately 25,500 accounts divided into four cycles, with one cycle billed each week; the customer's account therefore receives a regular recurring bill according to its cycle.
Provider briefing
How this utility’s billing works
City of Lima Utilities Customer Service Division / Water Department operates as a municipal department serving City of Lima and surrounding billed service areas. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as City-published metered water and sewer rates with current 2026 rate schedules. The reviewed page links separate water and sewer schedules but does not reproduce all tier amounts in the page text.. Bills are generated lima bills approximately 25,500 accounts divided into four cycles, with one cycle billed each week; the customer's account therefore receives a regular recurring bill according to its cycle., and a typical residential cost reference is A dedicated this detail was not publicly posted. The reviewed current Lima rate pages link 2026 schedules but do not provide the complete 5,000-7,000 gallon residential total in page text.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Lima bills water, sewer and refuse together. The reviewed public pages do not state whether sewer uses direct metered water consumption, a winter average or another formula; use the current 2026 sewer schedule and account statement.
Meter and infrastructure notes
Lima's self-service portal provides detailed usage charts and summary charts. The reviewed official pages do not identify AMI/AMR hardware, transmission interval or fixed reading schedule.
Emergency water support
Report a leak or water emergency
419-228-LIMA (5462) for City utility contact; the reviewed pages do not identify a separate dedicated 24/7 water-leak hotline.
Official starting point
Choose the right next step
Reading this profile
A practical reference for City of Lima and surrounding billed service areas
City of Lima Utilities Customer Service Division / Water Department is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.