Payment channels

Pay City of Toledo Department of Public Utilities – Water and Sewer Services

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as SEW / CXLIVE Utility Hub branded as MyTOL for the authenticated customer portal; Paymentus Corporation operates the City’s one-time guest-pay endpoint at https://ipn.paymentus.com/rotp/COTL.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(866) 417-0726 is the Paymentus telephone payment number published by Toledo for credit-card utility payments. Billing/customer-service support is (419) 245-1800, Monday–Friday 7:00 a.m.–5:30 p.m.; customers whose service is off or at risk should call customer service immediately after paying and provide the confirmation number.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

MyTOL supports text-to-pay. Customers create or log into a free MyTOL account at https://toledo.cxlive.ai/portal/, verify the water account, store a payment method, and use the portal’s text-to-pay enrollment controls to authorize payment reminders or payment links. Toledo does not publish a separate keyword or short code; the portal/app is the enrollment path. Paymentus Quick Pay can also deliver a cash-payment barcode by text or email for presentation at a participating retailer.

Mail-in address

Toledo Department of Public Utilities, PO Box 88093, Chicago, IL 60680-1093. Mail the bill stub and check; the City uses Fifth Third Bank’s lockbox service and states that mailed check payments have no processing fee.

Counters, drop boxes, and office hours

Toledo retired the former walk-in payment center and its nearby drop box in 2025. Current self-service payment kiosks are at Scott Park Police Station, 2301 Nebraska Avenue, and at Madison Avenue and St. Clair Street near the parking booth. Kiosks accept cash, check, debit, and credit card; cash and check are free, while card payments cost $2.25 for payments up to $400 and checks up to $10,000 are free. Cash payment is also available through Paymentus Quick Pay barcode locations at CVS, Walgreens, Kroger, Dollar General, and Office Depot, with a $2.95 processing fee. Utility customer-service assistance is provided through One Government Center, 640 Jackson Street, Toledo, OH 43604, Monday–Friday 7:00 a.m.–5:30 p.m.; the City’s payment page does not advertise a staffed payment counter there.

Accepted digital instruments

What you can use online

MyTOL offers one-time online payment, stored payment methods, autopay, paperless billing, and text-to-pay. City payment materials identify credit/debit cards, bank bill-pay/check payments, and digital payments through Venmo and PayPal; the Paymentus guest route accepts account number and ZIP-code payments. Autopay through MyTOL is free, while a bank’s bill-pay service is also listed as free. Apple Pay and Google Pay were not specifically identified in the City’s current payment table.

2026 transaction pricing

Convenience fees

For 2026, MyTOL one-time card payments cost $2.25 for payments up to $400; MyTOL autopay is free. Paymentus online guest payment is $2.25 for credit/debit and $2.95 for an electronic check, both subject to the City’s stated $400 online limit. Paymentus cash-at-retail barcode payments cost $2.95. Mail, bank bill-pay, cash kiosk, and check kiosk payments are listed as free.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Toledo Department of Public Utilities – Water and Sewer Services and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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