City of Toledo Department of Public Utilities – Water and Sewer Services
Toledo and regional contract customers in Lucas, Wood, and Fulton Counties, including portions of southern Monroe County, Michigan, plus Maumee, Perrysburg, Sylvania, Northwestern Water and Sewer District, South County Water District, and Whitehouse
Population reference
Approximately 500,000 people across Toledo and the regional water-supply footprint. City materials describe roughly 130,000 water customers and identify a regional system serving Toledo, portions of Lucas/Wood/Fulton Counties, and southern Monroe County, Michigan; current Water Distribution materials report approximately 136,000 metered accounts.
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly billing is in place for all Toledo customers. Customers with 12 months of history may enroll in budget billing, which averages the prior year’s usage and performs an annual true-up. Older/new-service instructions describe quarterly meter reads and mailed invoices, while the current AMI network supplies remote hourly data and supports monthly billing.
- Rate structure
- Uniform volumetric CCF pricing with a fixed monthly water charge and meter-size-based sewer fixed charge, not an increasing residential block structure. The current 2026 Toledo schedule charges $6.00 water fixed plus $4.858 per CCF for the first 160,000 cubic feet and $2.705 above that threshold. The WRAP schedule reduces the residential water volume rate to $3.644 per CCF. Sewer is $24.35 fixed for a 5/8-inch meter plus $6.060 per CCF for residential/commercial customers; separate industrial and outside-city contract rates apply.
- Residential cost reference
- Using the City’s current 2026 in-city rates and a 5/8-inch meter, 5,000 gallons is about 6.68 CCF and costs approximately $103.33 for water plus sewer before stormwater/refuse. At 7,000 gallons, about 9.36 CCF, water plus sewer is approximately $132.51. Adding the typical $3.80 stormwater charge and $11.50 refuse charge produces approximate total City bills of $118.63 and $147.81 respectively; actual bills vary by meter, account services, and eligibility for WRAP or other discounts.
- Wastewater and sewer calculation
- Toledo’s 2026 sewer bill combines a fixed charge determined by water-meter size with a volume charge based on the CCF of water passing through the meter. For a standard 5/8-inch residential meter, the fixed sewer charge is $24.35 and residential/commercial sewer volume is $6.060 per CCF. Toledo expressly ended the former winter sewer-average model for the new structure: customers are billed for actual metered use year-round, so summer outdoor consumption increases sewer volume unless it is separately metered or otherwise excluded.
- Meter reading
- Toledo has deployed a fixed-network Advanced Metering Infrastructure system. Smart meters communicate usage by radio to City-owned network towers, remove the need for manual visual reads, provide detailed hourly usage from the previous day in the customer portal, and support leak/high-use alerts. The City’s 2024 program update reported nearly 116,000 meters in the upgrade, 109,277 installed at that point, and 21 base stations; the current page says the AMI system improves billing accuracy and reduces estimated reads. Bills are monthly, while the older/new-service process documents quarterly reads and labels readings actual or estimated when applicable. Meter exchange is mandatory, has no additional customer charge, typically interrupts service for about 60 minutes, and appointments are scheduled Monday–Thursday 8 a.m.–6 p.m. and Friday 8 a.m.–4 p.m.
- New-account deposit
- Customers with no prior DPU history or a good payment history have the right not to pay a security deposit. A customer whose service was terminated for nonpayment or who was involved in water theft is charged a $75 deposit when restoring service; the City credits that deposit back to the account after 12 months of full, on-time payments, re-establishing good payment history. New owners must establish an account in the deed-holder’s name, provide proof of ownership through the Lucas County Auditor’s records, provide inside meter access, sign and return the service contract with photo identification within 14 business days, and satisfy any prior-account or lien requirements.
- Activation or transfer fee
- No separate standard residential activation fee is published. The City’s new-service process takes about five minutes to establish the account, schedules a turn-on no earlier than 24 business hours after the request, and requires an adult or alternate access. A meter technician records the turn-on read; the service contract and photo identification must be returned within 14 business days. No standard transfer fee was identified, but a $25 fee applies when reconnection follows nonpayment and a $75 deposit may also be required. Stormwater charges continue until ownership is properly transferred and the account is terminated with a valid confirmation.
Context, not a score
How documentation coverage compares
This profile
100%
overview fields with research notes
Ohio
41%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
7 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Toledo Department of Public Utilities – Water and Sewer Services public website ↗
Provider-controlled destination used to confirm current customer instructions.
- ipn.paymentus.com reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.