Notice and timing
How delinquency is handled
Grace period after the due date
A dedicated this detail was not publicly posted. As a universal number because the due date printed on each monthly bill controls. The City states that a 5% late fee applies to the entire past-due balance when payment is not received by that due date; it does not publish an additional grace period after the due date.
Late-fee calculation
A 5% late fee is added to the whole past-due balance when payment is not received by the bill’s due date. Returned payments may generate an additional processing charge and applicable late fees. Customers who dispute charges can request review; a formal internal appeal must be postmarked within 60 days of the billing date, while ordinary customer-service disputes should be raised promptly.
Disconnection timeline
Toledo’s current sequence is: the bill due date passes and the 5% late fee is added; the next monthly bill carries a payment reminder; a final notice letter is mailed with a specific payment or payment-plan deadline; if the account remains unresolved, a red action-required door hanger warns that water may be shut off without additional notice in one week; after that week, the City may disconnect service without further notice. Once disconnected, the customer must pay the past-due balance or establish the specified payment plan, the $75 security deposit, and the $25 reconnection fee, then call customer service; the City says water will be restored within 48 hours of that call after payment verification.