Delinquency research · dataset 2026.08
Shut-off and delinquency information for Hecla Water Association, Inc.
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Payment must be received in the office by the 15th of each month; if the 15th is a weekend or holiday, it must arrive by the preceding business day to avoid the penalty.
- Late-fee rules
- A 10% penalty applies to the net bill amount when payment is not received by the due date. A returned check may incur up to a $35 fee, and illegal reconnection or meter tampering can create additional charges.
- Shut-off timeline
- After the 15th, accounts with a previous balance of at least $50 and total bill of at least $100 are locked automatically. To restore service, the full bill and reconnection service fee must be paid; the reviewed page does not specify a prior mailed-notice day count.
- Warning and notice protocol
- The Association uses the monthly due date and an automatic-lock threshold for qualifying delinquent accounts. The reviewed pages do not expose a separate phone, text, mailed-warning, or door-hanger sequence.
- Reconnection costs
- Same-day reconnect service is $60.00. The page states that service fees must be paid during business hours at the office or by credit card over the phone; no separate after-hours amount was exposed.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Ohio
26%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Hecla Water Association, Inc. public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (OH4401612) ↗
Search the federal drinking-water database using public water system ID OH4401612.