Delinquency research · dataset 2026.08
Shut-off and delinquency information for NORMAN UTILITIES AUTHORITY
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- The City’s current utility rate-and-policy page states that payment received in the night deposit after 5:00 p.m. on the due date is subject to the late fee; it does not publish a separate grace-day allowance. Treat the due date and the 5:00 p.m. cutoff as controlling for timely payment.
- Late-fee rules
- A late fee of 10% of the unpaid balance applies when payment is received after 5:00 p.m. on the due date through the night deposit. The City also warns that failure to receive a bill does not waive the billing or penalty. Payment-processor costs are separate: $3.30 for card payments, $0.50 for e-checks, and $25 for a returned item.
- Shut-off timeline
- The City does not publish a universal day-by-day calendar from missed due date to physical shutoff. Customers may make payment arrangements if they contact Utility Customer Service before the delinquent date. If service is discontinued for nonpayment, a $50 trip charge is added and full payment must be received in the City office before restoration; the City’s restoration page also instructs customers to turn off all faucets and toilet valves before service is restored.
- Warning and notice protocol
- The City tells customers to contact Customer Service before the delinquent date for a payment arrangement. Its utility division processes delinquency cutoffs and collection accounts, and the rate page warns that nonreceipt of a bill does not waive penalty. The public customer pages reviewed do not publish the number or delivery method of pre-shutoff notices, automated calls, text alerts, or door hangers.
- Reconnection costs
- $50 trip charge when service has been discontinued for nonpayment; full payment must be received in the City office before restoration. The City does not publish a separate after-hours reconnection amount or a distinct emergency restoration schedule.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Oklahoma
25%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- NORMAN UTILITIES AUTHORITY public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (OK1020801) ↗
Search the federal drinking-water database using public water system ID OK1020801.