NORMAN UTILITIES AUTHORITY
NORMAN
Population reference
104868 people (EPA SDWIS 2026Q2 active CWS estimate for OK1020801)
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly. Norman bills approximately 39,000 accounts in 12 billing cycles, with the cycle determined by location. The new MyUtility portal provides monthly bill and usage management.
- Rate structure
- Increasing block monthly tiers with a base fee, higher volumetric rates at higher usage, a low-income rate, and a seasonal high-usage surcharge. Residential water is $10.90 base per unit, $3.46 per 1,000 gallons through 5,000 gallons, $4.50 per 1,000 gallons from 5,001 to 15,000, $6.75 from 15,001 to 20,000, and $9.51 above 20,000. A July and August high-usage surcharge of $0.35 per 1,000 gallons applies to household usage above 20,000 gallons per month.
- Residential cost reference
- At 5,000 to 7,000 gallons per month, the published residential water component is approximately $28.20 to $37.20: $10.90 base plus the applicable tier usage. Residential sewer adds a $5.00 base, $5.00 maintenance fee, and approximately $13.50 to $18.90 using the same consumption as a proxy, although the actual residential sewer usage component is recalculated from the December, January, and February winter average each March. Water plus sewer is therefore approximately $51.70 to $66.10 before sanitation, recycling, the $2.00 residential capital-improvement charge, and the $0.20 Oklahoma solid-waste assessment. Including the regular $14.00 trash, $3.00 recycling, $2.00 CIC, and $0.20 assessment gives an illustrative full monthly city utility range of about $70.90 to $85.30 before other account charges.
- Wastewater and sewer calculation
- Residential and commercial sewer use the same $5.00 base, $2.70 per 1,000 gallons consumption charge, and $5.00 maintenance fee, but the calculation differs by customer class. Commercial sewer is computed monthly from 80% of water consumption. Residential sewer is computed yearly from the average water consumption billed during December, January, and February, and the residential rate changes each March; apartment complexes without individual meters use the winter-average formula multiplied by the number of units. The low-income program reduces the sewer maintenance fee by $2.50.
- Meter reading
- The Norman Meter Infrastructure Program is complete as of June 24, 2026, and the new MyUtility portal exposes consumption data, usage trends, thresholds, and leak alerts. The City does not specify a universal AMI model or individual read calendar in the customer pages, but the program confirms recent meter upgrades and digital usage monitoring. The City bills in 12 monthly cycles based on location.
- New-account deposit
- $60 refundable deposit for each residential meter; commercial deposits begin at $30. The City allows the residential deposit to be added to the first bill, and deposits are transferable to another Norman address. The public rate page does not identify a credit-check waiver or a fixed on-time-payment return interval beyond stating that deposits are refundable when the account has been closed.
- Activation or transfer fee
- $10 one-time processing or connection fee on the first bill for each new account. Deposits are transferable to another Norman address, and the published transfer fee is $20. Utility Customer Service handles new service, offs, transfers, payment arrangements, adjustments, and delinquency cutoffs.
Context, not a score
How documentation coverage compares
This profile
100%
overview fields with research notes
Oklahoma
33%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
7 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- NORMAN UTILITIES AUTHORITY public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (OK1020801) ↗
Search the federal drinking-water database using public water system ID OK1020801.