NORMAN UTILITIES AUTHORITY

Provider briefing

How this utility’s billing works

NORMAN UTILITIES AUTHORITY operates as a municipal department serving NORMAN. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.

The published water-rate framework is described as Increasing block monthly tiers with a base fee, higher volumetric rates at higher usage, a low-income rate, and a seasonal high-usage surcharge. Residential water is $10.90 base per unit, $3.46 per 1,000 gallons through 5,000 gallons, $4.50 per 1,000 gallons from 5,001 to 15,000, $6.75 from 15,001 to 20,000, and $9.51 above 20,000. A July and August high-usage surcharge of $0.35 per 1,000 gallons applies to household usage above 20,000 gallons per month.. Bills are generated monthly. norman bills approximately 39,000 accounts in 12 billing cycles, with the cycle determined by location. the new myutility portal provides monthly bill and usage management., and a typical residential cost reference is At 5,000 to 7,000 gallons per month, the published residential water component is approximately $28.20 to $37.20: $10.90 base plus the applicable tier usage. Residential sewer adds a $5.00 base, $5.00 maintenance fee, and approximately $13.50 to $18.90 using the same consumption as a proxy, although the actual residential sewer usage component is recalculated from the December, January, and February winter average each March. Water plus sewer is therefore approximately $51.70 to $66.10 before sanitation, recycling, the $2.00 residential capital-improvement charge, and the $0.20 Oklahoma solid-waste assessment. Including the regular $14.00 trash, $3.00 recycling, $2.00 CIC, and $0.20 assessment gives an illustrative full monthly city utility range of about $70.90 to $85.30 before other account charges.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.

Wastewater and sewer calculation

Residential and commercial sewer use the same $5.00 base, $2.70 per 1,000 gallons consumption charge, and $5.00 maintenance fee, but the calculation differs by customer class. Commercial sewer is computed monthly from 80% of water consumption. Residential sewer is computed yearly from the average water consumption billed during December, January, and February, and the residential rate changes each March; apartment complexes without individual meters use the winter-average formula multiplied by the number of units. The low-income program reduces the sewer maintenance fee by $2.50.

Meter and infrastructure notes

The Norman Meter Infrastructure Program is complete as of June 24, 2026, and the new MyUtility portal exposes consumption data, usage trends, thresholds, and leak alerts. The City does not specify a universal AMI model or individual read calendar in the customer pages, but the program confirms recent meter upgrades and digital usage monitoring. The City bills in 12 monthly cycles based on location.