Payment channels

Pay City of Bend Water Services

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as InvoiceCloud. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

541-388-5515; Bend’s published payment instructions route account-payment assistance through Water Services Billing rather than a separate automated IVR number

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

Use the Sign Up to Pay by Text option in the InvoiceCloud customer portal. Bend describes text enrollment as free from the City, while standard carrier message and data charges may apply. The reviewed page does not publish a keyword; enrollment is completed through the portal account.

Mail-in address

City of Bend Water Services Payments, P.O. Box 34533, Seattle, WA 98124-1533. Include the statement coupon; checks should be payable to City of Bend. Do not mail cash.

Counters, drop boxes, and office hours

The Water Services Billing office is at 639 NW Franklin Avenue, Bend, OR 97703, open Monday-Friday, 8:00 a.m.-5:00 p.m., excluding most major holidays. Customers may pay cash, check, or card in the lobby. Drop boxes are at the City Hall parking lot, 710 NW Wall Street, and outside the Franklin Avenue office; checks or money orders are appropriate and cash must not be placed in a drop box.

Accepted digital instruments

What you can use online

Visa, MasterCard, Discover, American Express, bank account/EFT or eCheck, Google Pay, and PayPal. InvoiceCloud also supports automatic, recurring, and scheduled payments.

2026 transaction pricing

Convenience fees

No City online convenience fee is stated on the reviewed current Bend payment page; the City says its automatic-payment service is free. Carrier text/data charges may still apply. Returned payments are separately charged $35.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Bend Water Services and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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