Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Bend Water Services
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 13 days after the billing date is the payment deadline; the account is considered delinquent when the last two billing cycles remain unpaid.
- Late-fee rules
- A late notice fee of $10 applies under the current fee schedule. When service is discontinued for nonpayment, the $80 water-service delinquency base fee and any other delinquent charges must be paid in full before restoration; a returned payment costs $35. Inside-city water and sewer fees are also subject to a 6% franchise fee, excluding deposits.
- Shut-off timeline
- Payment is due 13 days after billing. When two months’ charges are due, Bend may send a shut-off notice at any time after the second bill’s due date; service becomes subject to shutoff or termination 10 calendar days after that notice. Restoration requires the total bill and delinquent fees in full.
- Warning and notice protocol
- The adopted fee resolution describes a shut-off notice issued after the second unpaid bill and a 10-calendar-day period before service is subject to termination. The reviewed source does not specify whether the notice is mailed, emailed, called, texted, or accompanied by a door hanger.
- Reconnection costs
- A delinquent restoration carries an $80 base fee during normal processing. Same-day restoration outside business hours adds $100, for a combined $180 in delinquency-related fees before other charges; after-hours service is available 5:00-8:00 p.m. weekdays and 8:00 a.m.-8:00 p.m. weekends/holidays, not 8:00 p.m.-8:00 a.m. A non-delinquent same-day turn-on/off is $50 in business hours or $100 outside them.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Oregon
19%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Bend Water Services public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.