Delinquency research · dataset 2026.08
Shut-off and delinquency information for Medford Water Commission
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- The first bill allows two weeks, a second bill allows another two weeks, and an urgent notice allows one week; the shutoff notice identifies the shutoff date and late fee.
- Late-fee rules
- Medford Water's current page says the late fee is included on the shutoff notice but does not state a fixed percentage in the accessible text. Effective July 1, 2026, a $15 shut-off-notice processing fee and $25 insufficient-funds returned-payment charge are listed.
- Shut-off timeline
- First bill: two weeks to pay. Second bill: two additional weeks. Urgent notice: one week. Shutoff notice then identifies the shutoff date and late fee; water is shut off if the balance remains unpaid, and restoration requires all charges and fees paid in full.
- Warning and notice protocol
- Medford sends multiple past-due notices: first bill, second bill, urgent notice and a shutoff notice specifying the date and late fee. The reviewed page does not mention automated calls, colored mailers or door hangers; customers should keep account contacts current and call customer service before the shutoff date.
- Reconnection costs
- Effective July 1, 2026, restoration is $20 during regular hours (8:00 a.m.-4:30 p.m., Monday-Friday) and $110 after hours. Discontinuation for nonpayment is $20; a separate $15 shutoff-notice processing fee may apply.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Oregon
19%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Medford Water Commission public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.