Delinquency research · dataset 2026.08
Shut-off and delinquency information for North Penn Water Authority
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 15 days after the designated due date before the 10% delinquent-bill penalty applies.
- Late-fee rules
- Bills not paid within 15 days following the designated due date receive a 10% penalty. The account may also accrue posted-site, termination, restoration, occupancy-change, returned-payment, and other Schedule A charges. One Special Payment Agreement may be available under the rules for a delinquent consumer, subject to Authority conditions.
- Shut-off timeline
- After due notice, North Penn may refuse continued service when bills have been delinquent for more than 45 days. Restoration requires the delinquent balance and current termination/restoration charges; the 2026 rules also permit liens against the served property for unpaid rentals and fees.
- Warning and notice protocol
- The rules authorize shutoff only after due notice and state that service can be refused after more than 45 days of delinquency. They do not prescribe a public color-coded mailer, automated-call sequence, text keyword, or door-hanger schedule. Bills and Authority notices should be treated as the controlling warnings, and customers should contact 215-855-3617 immediately when a balance is disputed.
- Reconnection costs
- The 2026 Schedule A lists a $57 turn-on fee from 8 a.m.-4:30 p.m. Monday-Friday; $108 from 4:30-7 p.m. Monday-Friday and 8 a.m.-7 p.m. on weekends/holidays; and $153 after 7 p.m. only for a medical emergency. Related fees include a $10 shutoff tag, $28 site visit, and $50 returned-payment fee.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Pennsylvania
25%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- North Penn Water Authority public website ↗
Provider-controlled destination used to confirm current customer instructions.
- invoicecloud.com reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.