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Delinquency research · dataset 2026.08

Shut-off and delinquency information for VEOLIA WATER

Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.

Provider-specific findings

Delinquency research for this provider

The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.

Grace period
20 days from the date the residential bill is mailed until the printed due date, followed by a five-day period: the tariff states that payment received more than five days after the due date is subject to the late penalty. Thus the published late-charge trigger is after 25 days from mailing, subject to the bill date and Pennsylvania law.
Late-fee rules
The 2026 Veolia Pennsylvania tariff sets a 1.50% penalty on the overdue portion of the bill when payment is received more than five days after the due date. The penalty is calculated monthly thereafter and may not exceed 18% annually. A returned check or dishonored negotiable instrument incurs a $30 handling charge and is due when rendered.
Shut-off timeline
The tariff does not publish one universal calendar-day shutoff date after the missed due date; it requires compliance with current Pennsylvania termination law and regulations. The sequence begins with an initial termination notice, then customer contact must be met with an explanation of the reason, payment and settlement options, assistance programs, dispute rights, and medical-emergency procedures. A dwelling must be restored by the end of the first full working day after the required payment or payment-agreement conditions and reconnection fee are received.
Warning and notice protocol
Veolia must follow Pennsylvania termination procedures. After an initial termination notice, a customer or occupant who contacts the company must receive the reason for termination, methods to avoid it including full payment, settlement or amortization, and Veolia Cares assistance, plus dispute and medical-emergency information. Customers may designate a consenting third party to receive duplicate reminder, past-due, delinquent, and termination notices. For landlord-served premises, the tariff specifies written landlord notice at least 37 days before termination, tenant notice stages at least 30 and 10 days before termination, and notice to relevant public agencies.
Reconnection costs
For a physical nonpayment termination, the 2026 tariff charges $50.00 for reconnection during normal business hours and $75.00 outside normal business hours; the fee is due before water is restored. The tariff also lists a no-charge customer-requested temporary turn-on/off during normal hours and $75.00 outside normal hours. After required payment or an approved payment agreement, residential service must be reconnected by the end of the first full working day.

Documentation context

5 of 5 fields found

This is a record-completeness measure, not a customer-protection grade.

Pennsylvania

25%

records with any shut-off detail

National

34%

records with any shut-off detail

See the nationwide customer-protection analysis →

Research record

Broad public detail found

5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

100%

Primary verification routes

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