Delinquency research · dataset 2026.08
Shut-off and delinquency information for Wilkinsburg-Penn Joint Water Authority
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 21 days from the bill issue date to the stated due date. Ten days after the due date, WPJWA sends a yellow reminder and, where applicable, a certified owner letter; 31 days after the bill issue date, the rules call for a first-class reminder if the bill remains unpaid.
- Late-fee rules
- The 2026 booklet lists delinquency processing charges: $6 for the first delinquent reminder, $6 for the final delinquent notice, $8 for a delinquent certified letter, $15 for posting delinquent property, and $5 for each payment agreement after the owner’s one free agreement. A $50 charge applies to returned checks/e-checks and reversed card payments.
- Shut-off timeline
- The FAQ describes a 21-day due date, a yellow reminder 10 days later, and a final shutoff notice generated 30 days after the reminder; that notice allows seven days before termination if unpaid. The rules also state that nonpayment of $50 or more can qualify for discontinuance after due notice. After termination, normal restoration is the next day when the work schedule permits and payment is received; same-day restoration is available for the additional $75 fee.
- Warning and notice protocol
- WPJWA mails a yellow reminder 10 days after the due date, sends a certified letter to the property owner when a tenant occupies the property, and later generates a final termination notice with a seven-day window. Medical-condition documentation signed by a board-certified physician can place a medical code that triggers an additional notice, although it does not prevent discontinuation.
- Reconnection costs
- Regular-hours turn-off/turn-on for a residential nonpayment trip is $25; after regular hours it is $75. Same-day turn-on after nonpayment is $75. An after-hours emergency service call adds $50, in addition to other applicable charges.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Pennsylvania
25%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Wilkinsburg-Penn Joint Water Authority public website ↗
Provider-controlled destination used to confirm current customer instructions.
- invoicecloud.com reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.