Delinquency research · dataset 2026.08
Shut-off and delinquency information for WILKINSBURG-PENN JT WATER AUTH
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- The bill due date is 21 days after the bill issue date. Ten days after the due date, WPJWA sends a yellow reminder and certified notice to property owners with tenant accounts; the published rules do not call this period a penalty-free grace period.
- Late-fee rules
- WPJWA adds processing fees to delinquency notices; the current FAQ directs customers to the rules booklet for exact amounts. Payment plans carry a $5 charge, although the first payment plan is free. The Authority also requires the delinquent balance and turn-off/turn-on fees before restoration.
- Shut-off timeline
- The published sequence is: bill issued; due 21 days later; if unpaid 10 days after the due date, a yellow reminder is sent and a certified letter goes to owners of tenant properties; 30 days after the reminder, a shutoff notice is generated allowing 7 days before termination if still unpaid. That places the stated termination window about 68 days after bill issue, subject to notice processing and account circumstances. A service technician then terminates service.
- Warning and notice protocol
- WPJWA sends a yellow reminder notice 10 days after the due date and a certified letter to owners when tenants occupy the property. Thirty days after that reminder, the Authority generates a shutoff notice that provides 7 days before termination. Every notice is assessed a processing fee, and customers may contact the credit department for payment arrangements before the termination date.
- Reconnection costs
- WPJWA’s rate schedule lists turn-off/turn-on charges due to nonpayment or rule violations: residential $25 during regular business hours and $75 after regular business hours; commercial $50 regular hours and $150 after hours. Restoration is next business day after required delinquent payment and fees; a $5 payment-plan charge applies except the first plan is free.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Pennsylvania
25%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- WILKINSBURG-PENN JT WATER AUTH public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (PA5020056) ↗
Search the federal drinking-water database using public water system ID PA5020056.