Public Water Authority
Pawtucket Water Supply Board - Veolia North America operated system
Serving Pawtucket, Central Falls, and the Valley Falls section of Cumberland
Population served
98,130 people (EPA SDWA active CWS queue estimate)
State system code
FIPS 44
Billing frequency
Monthly; the PWSB FAQ explains that monthly bills can vary slightly above or below 30 days depending on the meter-read date.
Provider briefing
How this utility’s billing works
Pawtucket Water Supply Board - Veolia North America operated system operates as a public water authority serving Pawtucket, Central Falls, and the Valley Falls section of Cumberland. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as A dedicated this detail was not publicly posted. For the detailed current 2026 tariff in the reviewed public page. The PWSB publishes current residential rates and its Rhode Island PUC Docket 23-30-WW contains the 2026 Step Three rate-plan filings, but the accessible public summary did not expose the full charge table.. Bills are generated monthly; the pwsb faq explains that monthly bills can vary slightly above or below 30 days depending on the meter-read date., and a typical residential cost reference is A dedicated this detail was not publicly posted. The accessible PWSB rate page did not expose enough of the current 2026 residential schedule to calculate a defensible 5,000-7,000 gallon bill. The PWSB bills monthly and charges according to metered consumption, with the final total dependent on the current approved rate schedule and any sewer service billed separately.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
The PWSB's published FAQ and customer pages describe the water account and metered cubic-foot reading but do not publish a universal wastewater calculation, winter average or flat sewer percentage. Customers should not assume that a PWSB water charge includes municipal sewer; confirm any wastewater bill with the relevant sewer agency or current account statement.
Meter and infrastructure notes
The PWSB uses Automated Meter Reading: meters emit radio signals collected by computers in meter-reader trucks. Bills are normally monthly, and an estimated bill can result when the meter or electronic reader fails; the public FAQ does not state a fixed day-of-month route schedule.
Emergency water support
Report a leak or water emergency
401-742-4731 for after-hours and weekend water emergencies; the PWSB also identifies 401-729-5005 for a broken hydrant and water bubbling from the ground.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Pawtucket, Central Falls, and the Valley Falls section of Cumberland
Pawtucket Water Supply Board - Veolia North America operated system is listed here as a public water authority. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.