Payment channels

Pay Pawtucket Water Supply Board - Veolia North America operated system

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as InvoiceCloud. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

1-855-282-7632

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The PWSB FAQ lists online payment and telephone payment but does not publish a Pay by Text keyword, short code or text enrollment workflow. Customers should use the InvoiceCloud account or call Customer Service at 401-729-9050 to ask whether current notification features include text payment enrollment.

Mail-in address

Pawtucket Water Supply Board, P.O. Box 1111, Providence, RI 02901-1111. The PWSB's main office is 85 Branch Street, Pawtucket, RI 02860; mailed bill payments should use the published lockbox address.

Counters, drop boxes, and office hours

Cash, checks and money orders may be paid in person at 85 Branch Street, Pawtucket, RI 02860, Monday-Friday 7:30 a.m.-4:00 p.m. The PWSB FAQ says Visa, Mastercard, Discover and American Express payments can be made through the online link; only cash, money orders and credit cards are accepted for shutoff payments. The PWSB publishes Customer Service/Billing at 401-729-9050 and an after-hours/weekend emergency number separately.

Accepted digital instruments

What you can use online

The PWSB FAQ identifies EFT, Visa, Mastercard, Discover and American Express through the online payment link. The City of Pawtucket payment page also links the InvoiceCloud water payment portal and labels the water-bill payment as having no convenience fee; Apple Pay and Google Pay are not identified.

2026 transaction pricing

Convenience fees

No convenience fee is stated for the water-bill link on the City of Pawtucket payment page. The same page's 2% plus $1 card fee and $1 EFT fee apply to listed tax payments, not to the water-bill link; do not transfer those tax charges to the PWSB account.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Pawtucket Water Supply Board - Veolia North America operated system and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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