Payment channels

Pay City of Sioux Falls Water Division / Utility Billing

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as InvoiceCloud / OneMeter. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(605) 367-8131, the Utility Billing interactive voice response system, available 24 hours a day, seven days a week for card payments. Beginning July 6, 2026, the City announced that phone card payments would be discontinued and callers would be directed to online or secure-link alternatives; customers should confirm the current prompt before attempting payment.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The upgraded OneMeter/InvoiceCloud payment system supports billing-related SMS notifications and Text-to-Pay reminders. Customers register at onemeter.siouxfalls.gov, link the account using the bill information, provide a mobile number, and authorize the saved payment method when prompted. Standard message and data rates may apply; the reviewed pages do not publish a separate keyword or short code.

Mail-in address

City of Sioux Falls, Utility Billing, P.O. Box 7402, Sioux Falls, SD 57104-7402. The City includes pre-addressed envelopes with mailed bills; customers should use the remittance address printed on the current statement if it differs.

Counters, drop boxes, and office hours

Utility Billing accepts payments at City Center, 231 N. Dakota Avenue, Sioux Falls, during regular business hours, Monday through Friday 8:00 a.m. to 5:00 p.m. Accepted in-person methods include cash, check, credit/debit card, and the no-fee automated ACH payment plan. A City Hall location at 224 W. Ninth Street also handles city payment functions; customers should confirm the correct cashier window before visiting.

Accepted digital instruments

What you can use online

Online OneMeter options include no-fee ACH, credit card, debit card, Apple Pay, Google Pay, PayPal, and e-check. The City also offers automated ACH enrollment and historical paperless/account notifications. Card payments carry a service fee, while automatic ACH is the published no-fee alternative.

2026 transaction pricing

Convenience fees

The City states that credit and debit card payments include a card service fee beginning January 5, 2026, but the reviewed current rate and payment pages do not expose the exact flat amount or percentage. ACH, automated bank draft, and e-check are identified as no-fee options; the live checkout should display the card charge before confirmation.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Sioux Falls Water Division / Utility Billing and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →