Payment channels

Pay City of Brentwood Water and Sewer Billing

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as InvoiceCloud. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

615-507-2766

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

Customers may optionally enroll in Pay by Text through InvoiceCloud; the reviewed official page confirms availability but does not publish a keyword command.

Mail-in address

City of Brentwood, P.O. Box 292225, Nashville, TN 37229-2225.

Counters, drop boxes, and office hours

Municipal Center, 5211 Maryland Way, Brentwood, TN 37027; Monday-Friday 7:30 a.m.-5:00 p.m., excluding holidays. A drop box is located to the right of the Municipal Center next to the Post Office boxes. The City accepts in-person payments at the Municipal Center and processes payments received before 5:00 p.m. daily.

Accepted digital instruments

What you can use online

Electronic check, Visa, Mastercard, Discover, and automatic bank draft. InvoiceCloud accepts electronic payments; mobile-wallet support was not listed.

2026 transaction pricing

Convenience fees

$3.95 credit-card fee or $2.95 e-check fee through InvoiceCloud; a $25 returned-item charge applies.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Brentwood Water and Sewer Billing and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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