Payment research · dataset 2026.08
Payment options for City of Franklin Water Management Department
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Phone payment number
- 866-696-1916; Franklin also lists 615-794-4572 for billing and water-service customer assistance.
- Mail-in payment address
- City of Franklin, 109 Third Ave. South, Franklin, TN 37064. Mail payments are processed on the day received, so the City advises allowing enough delivery time to avoid a late charge.
- In-person payment
- Payments are accepted Monday-Friday, 8:00 a.m.-5:00 p.m., excluding major holidays, at City Hall/Billing & Technology operations at 204 9th Avenue South, Franklin, TN 37064. A secure 24-hour drop box is behind the Billing & Technology building at 204 9th Avenue South; deposits made by 8:00 a.m. receive same-day account credit. In person, customers may use cash, check, money order, cashier’s check, or credit card; mail/drop-box payments are check, money order, or cashier’s check.
- Digital payment methods
- Credit card online or by phone and bank draft from the customer’s account. The City does not identify specific card networks on the reviewed page. In-person credit card payments are also accepted; dishonored payments are subject to additional fees allowed by Tennessee law.
- Online convenience fees
- No fee to pay by credit card over the telephone is stated. The reviewed Franklin page does not disclose the online processor’s 2026 convenience-fee amount; a separate City FAQ warns that a processing fee may apply to some web/phone transactions.
Directory comparison
Payment-information visibility
| Measure | This provider | Tennessee | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 66% | 73% |
| Fee or no-fee amount disclosed | No | 17% | 15% |
| Payment fields documented | 6 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Broad public detail found
6 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
75%
Details not confirmed in the reviewed public material
- Payment platform
- Pay-by-text
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of Franklin Water Management Department public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.