Municipal Department
City of Franklin Water Management Department
Serving City of Franklin and primarily city water-management service areas
Population served
77,222 people (EPA SDWA system estimate)
State system code
FIPS 47
Billing frequency
Monthly; Franklin bills in arrears, issues the first bill approximately 30-45 days after connection, reads water meters monthly, and bases sewer billing on water delivered. Franklin does not adjust water or sewer bills for lawn sprinkling.
Provider briefing
How this utility’s billing works
City of Franklin Water Management Department operates as a municipal department serving City of Franklin and primarily city water-management service areas. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Metered water and sewer rates with minimum 1,000 gallons per customer and district-specific rate schedules; Franklin identifies four water districts serving the City. The FY2026 budget states water rates increase 6% and sewer rates increase 5.7% beginning January 1, 2026. The detailed rate document was linked by the City but its PDF was access-blocked during review, so exact 2026 tier dollar values are preserved as not publicly stated here.. Bills are generated monthly; franklin bills in arrears, issues the first bill approximately 30-45 days after connection, reads water meters monthly, and bases sewer billing on water delivered. franklin does not adjust water or sewer bills for lawn sprinkling., and a typical residential cost reference is A dedicated this detail was not publicly posted. For an exact 2026 dollar estimate because the City’s linked detailed rate PDF was access-blocked in the review session and Franklin has four water districts. The City confirms that water and sewer are monthly metered charges, that sewer follows water delivered, and that FY2026 water and sewer increases are 6% and 5.7% respectively.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Sewer is billed based on water delivered through the water meter. Franklin expressly says it does not adjust water or sewer bills for lawn sprinkling, so outdoor irrigation generally remains part of the measured sewer basis unless a qualifying leak adjustment is approved.
Meter and infrastructure notes
Franklin states that water meters are read and service is billed monthly; the reviewed official pages do not identify AMI, AMR, radio transmission, or a fixed meter-reader route technology.
Emergency water support
Report a leak or water emergency
615-794-4554 for water leaks and service/repair requests during the Water Management Department’s published service hours, generally 7:00 a.m.-4:00 p.m. except holidays. The City also accepts an online service request at any time; the reviewed pages do not publish a separate after-hours water emergency number.
Official starting point
Choose the right next step
Reading this profile
A practical reference for City of Franklin and primarily city water-management service areas
City of Franklin Water Management Department is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.