Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Franklin Water Management Department
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- The due date is the date shown on the bill; the City’s published “Late After” date controls the penalty. If the account is still unpaid 10 days after the Late After date, service may be discontinued without further notice.
- Late-fee rules
- A 10% late fee is applied when payment is not received by the Late After date. Failure to receive a bill does not waive the obligation or extend the discount date. Dishonored payments are subject to additional charges under state law.
- Shut-off timeline
- Payment is required by the bill’s due/Late After date. If the entire bill remains unpaid for 10 days after the Late After date, Franklin states that water service may be discontinued without further notice. A $35 reconnection fee is then required during service-department hours, or $75 after 5:00 p.m.
- Warning and notice protocol
- The current City payment and start/stop pages state that service may be discontinued without further notice after the 10-day period following the Late After date. They do not describe an automated call, SMS sequence, colored mailer, door hanger, or separate statutory warning letter.
- Reconnection costs
- $35.00 for reconnection during service-department hours; $75.00 after 5:00 p.m. A separate $25 temporary turn-off/restore charge applies when a customer voluntarily requests a seasonal or repair-related temporary shutoff.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Tennessee
31%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Franklin Water Management Department public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.