Payment research · dataset 2026.08
Payment options for City of Johnson City Water and Sewer Services
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Phone payment number
- 877-768-5046 for utility bill phone payment; Mastercard customers are directed to 866-604-3676 until further notice. Customer Service and emergency contacts should be confirmed on the City's current Water & Sewer Services page.
- Mail-in payment address
- Johnson City Water & Sewer Services, P.O. Box 2466, Johnson City, TN 37601. The policy manual specifies money order or certified cashier's check for the alternative mail method.
- In-person payment
- Payments may be made at the Johnson City Finance cashier counter during regular business hours Monday-Friday 8:00 a.m.-5:00 p.m. The policy manual lists cash, credit/debit card, money order and certified cashier's check. A drop box is at 601 E. Main Street, Johnson City, TN 37601; use money order or certified cashier's check rather than a personal check.
- Digital payment methods
- City policy permits bank draft, credit/debit card and third-party online payment processing; automatic bank draft has no extra charge. The policy lists Visa, Mastercard, Discover and American Express for card transactions, with a 2.75% processing fee for credit/debit and third-party payment transactions.
- Online convenience fees
- 2.75% processing fee on credit/debit card transactions and third-party payment processing; automatic bank draft has no extra charge. Returned payments are generally $25.
Directory comparison
Payment-information visibility
| Measure | This provider | Tennessee | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 66% | 73% |
| Fee or no-fee amount disclosed | Yes | 17% | 15% |
| Payment fields documented | 6 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Broad public detail found
6 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
75%
Details not confirmed in the reviewed public material
- Payment platform
- Pay-by-text
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of Johnson City Water and Sewer Services public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.