Municipal Department
City of Johnson City Water and Sewer Services
Serving Johnson City and the Johnson City Water and Sewer Services area in Washington, Sullivan, Carter and Unicoi counties
Population served
105,057
State system code
FIPS 47
Billing frequency
Monthly. The 2026 policy states meters are read monthly and the minimum bill is applied on each standard billing cycle.
Provider briefing
How this utility’s billing works
City of Johnson City Water and Sewer Services operates as a municipal department serving Johnson City and the Johnson City Water and Sewer Services area in Washington, Sullivan, Carter and Unicoi counties. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Increasing-block volumetric tiers with a base charge and separate inside/outside corporate-limit schedules. FY 2026 inside-city rates list water base $5.95 per bill and $4.65 per 1,000 gallons for 0-20,000 gallons, $3.72 for 20,001-190,000, $3.35 for 190,001-490,000 and $3.02 over 490,000. Sewer base is $7.39 and sewer quantity is $7.42 per 1,000 gallons across the listed tiers.. Bills are generated monthly. the 2026 policy states meters are read monthly and the minimum bill is applied on each standard billing cycle., and a typical residential cost reference is Approximately $73.69 for an inside-city account using 5,000 gallons before stormwater or solid-waste charges: $5.95 water base + $23.25 water use + $7.39 sewer base + $37.10 sewer use. Outside-city customers use the applicable regional schedule and may pay more.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Johnson City bills sewer as a metered quantity charge in the same monthly account. The FY 2026 inside-city schedule lists a $7.39 base and $7.42 per 1,000 gallons; the current policy states minimum charges apply even with zero usage and that rates vary by service area. The policy manual also allows sewer adjustment on qualifying high-leak bills and pool fills.
Meter and infrastructure notes
Meters are read monthly. If weather, obstructed access or staffing prevents an actual read, the City may estimate from the prior 12-month average and reconcile on the next actual reading. Customers receive two no-charge meter checks per rolling 12 months; further checks cost $50 unless malfunction or misread is confirmed.
Emergency water support
Report a leak or water emergency
A dedicated this detail was not publicly posted. The reviewed payment and policy documents identify Water & Sewer Services maintenance contacts but do not expose a single verified 24/7 emergency hotline in accessible text. Use the City's current Water & Sewer emergency page for main breaks, sewer backups or water-quality hazards.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Johnson City and the Johnson City Water and Sewer Services area in Washington, Sullivan, Carter and Unicoi counties
City of Johnson City Water and Sewer Services is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.