City of Johnson City Water and Sewer Services
Johnson City and the Johnson City Water and Sewer Services area in Washington, Sullivan, Carter and Unicoi counties
Population reference
105,057
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly. The 2026 policy states meters are read monthly and the minimum bill is applied on each standard billing cycle.
- Rate structure
- Increasing-block volumetric tiers with a base charge and separate inside/outside corporate-limit schedules. FY 2026 inside-city rates list water base $5.95 per bill and $4.65 per 1,000 gallons for 0-20,000 gallons, $3.72 for 20,001-190,000, $3.35 for 190,001-490,000 and $3.02 over 490,000. Sewer base is $7.39 and sewer quantity is $7.42 per 1,000 gallons across the listed tiers.
- Residential cost reference
- Approximately $73.69 for an inside-city account using 5,000 gallons before stormwater or solid-waste charges: $5.95 water base + $23.25 water use + $7.39 sewer base + $37.10 sewer use. Outside-city customers use the applicable regional schedule and may pay more.
- Wastewater and sewer calculation
- Johnson City bills sewer as a metered quantity charge in the same monthly account. The FY 2026 inside-city schedule lists a $7.39 base and $7.42 per 1,000 gallons; the current policy states minimum charges apply even with zero usage and that rates vary by service area. The policy manual also allows sewer adjustment on qualifying high-leak bills and pool fills.
- Meter reading
- Meters are read monthly. If weather, obstructed access or staffing prevents an actual read, the City may estimate from the prior 12-month average and reconcile on the next actual reading. Customers receive two no-charge meter checks per rolling 12 months; further checks cost $50 unless malfunction or misread is confirmed.
- New-account deposit
- Deposits are credit-history based. The policy's credit-rating codes state Code 2 requires no deposit, Codes 3-4 a minimum/reduced deposit and Code 5 or above the full standard deposit; deposits accrue annual interest and may be applied to the final bill, refunded if a credit remains or transferred to a new account with approval. The current rate schedule discloses applicable fees at application.
- Activation or transfer fee
- The current FY 2026 service-fee policy lists a $50 standard connect/transfer/name-change/reconnect charge, $12.50 automatic landlord turn-on and $75 same-day service. Outstanding balances must be resolved before a new account may be established at the address.
Context, not a score
How documentation coverage compares
This profile
100%
overview fields with research notes
Tennessee
43%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
7 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Johnson City Water and Sewer Services public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.