Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Johnson City Water and Sewer Services
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- More than 30 days past due is the City's published delinquency/risk-of-disconnection threshold; the bill's stated due date remains the payment deadline.
- Late-fee rules
- A late fee of 10% of the total past-due balance applies once an account becomes past due. A $25 service fee is charged by the cutoff day if the past-due balance is not paid in full, whether or not the meter has physically been disconnected. Returned checks, cards and e-checks generally incur $25.
- Shut-off timeline
- Balances aged 30, 60 or 90 days are subject to immediate action. If full payment is not received by the scheduled cutoff date, service may be disconnected without further notice; full payment of past-due balances and fees issues a reconnect order. Same-day restoration is available when paid during business hours; after-hours payment restores on the next business day. Inactive delinquent accounts with no usage for two consecutive months may be terminated after standard mailed delinquency notices.
- Warning and notice protocol
- Standard mailed delinquency notifications include potential service-disconnection language. The policy warns that courtesy notice failure does not remove the payment obligation; for inactive delinquent accounts, no separate final termination notice is promised after the standard notices.
- Reconnection costs
- The FY 2026 rate schedule lists a $50 standard service/reconnect fee, $75 same-day service, and $25 automatic landlord turn-on fee under the City's current service-fee schedule. After-hours payment results in next-business-day restoration rather than a published after-hours restoration premium.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Tennessee
31%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Johnson City Water and Sewer Services public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.