Delinquency research · dataset 2026.08
Shut-off and delinquency information for FIRST U.D. OF KNOX COUNTY
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- A bill paid more than 10 days after the due date is subject to disconnection without further notice. The schedule does not state a separate courtesy grace period beyond those 10 days.
- Late-fee rules
- The 2026 schedule says the net bill applies by the due date and the gross bill, 10% higher, applies later. A $30 service charge applies to returned checks or e-checks because of insufficient funds, closed accounts, stop payments, or incorrect banking information.
- Shut-off timeline
- The published calendar is due date on the bill, then ten days after the due date without payment, after which service is subject to disconnection without further notice. Restoration requires the total past-due bill plus the $30 service charge; a turn-on after 4:00 p.m. adds another $50.
- Warning and notice protocol
- The 2026 rate schedule expressly states that service may be disconnected if payment is not made within ten days of the due date without further notice. First Utility also uses email for planned-outage and emergency notifications when customers add or maintain an email address in the portal; no separate door-hanger or text sequence is published.
- Reconnection costs
- Before service is restored, the customer must pay the total past-due bill and a $30 service charge. If the turn-on is made after 4:00 p.m., an additional $50 fee applies, making the stated restoration surcharge $80 before the past-due balance; the public schedule does not describe a separate weekend rate.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Tennessee
31%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- FIRST U.D. OF KNOX COUNTY public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (TN0000369) ↗
Search the federal drinking-water database using public water system ID TN0000369.