Payment channels

Pay First Utility District of Knox County

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Meridian Cooperative customer portal. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

865-777-1071, automated payment system available 24 hours a day, 7 days a week

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The current First Utility customer portal offers account alerts and email notifications, but the reviewed pages do not publish a text-to-pay keyword or SMS enrollment workflow.

Mail-in address

First Utility District of Knox County, P.O. Box 22580, Knoxville, TN 37933

Counters, drop boxes, and office hours

Payments may be dropped at the district office, 122 Durwood Road, Knoxville, Tennessee 37922. The official customer page does not state a current counter schedule; the district's listed customer-service phone is 865-966-9741. Customers may pay with cash, check, money order, Visa, Discover, or Mastercard at the office; verify current counter hours before visiting.

Accepted digital instruments

What you can use online

The portal and automated phone system support card payment, and the district accepts Visa, Discover, and Mastercard. Customers may also enroll in monthly automatic bank-account deductions. The reviewed page does not enumerate separate wallet instruments.

2026 transaction pricing

Convenience fees

2.45% for credit/debit-card payments by phone or online. The district's portal states the fee directly; bank draft is described separately and no surcharge is published for it.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by First Utility District of Knox County and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →