Public Water Authority
First Utility District of Knox County
Serving West Knoxville and surrounding Knox County service area
Population served
115,531
State system code
FIPS 47
Billing frequency
Monthly; the district's rate schedule and customer portal describe monthly bills and monthly automatic deductions.
Provider briefing
How this utility’s billing works
First Utility District of Knox County operates as a public water authority serving West Knoxville and surrounding Knox County service area. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Increasing block tiers. The published schedule lists residential first 1,500 gallons at a $12.54 minimum, 1,501-8,000 gallons at $3.32 per 1,000 gallons, 8,001-20,000 at $4.12, and over 20,000 at $5.80. Seasonal/irrigation water has a separate minimum and no sewer charges.. Bills are generated monthly; the district's rate schedule and customer portal describe monthly bills and monthly automatic deductions., and a typical residential cost reference is Approximately $27.48 for 6,000 gallons using the published schedule ($12.54 minimum plus 4.5 thousand gallons at $3.32, subject to the district's billing-unit treatment and any current tariff update). Sewer, if applicable, is additional and has its own $22.86 minimum and $5.23-per-1,000-gallon structure.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Residential sewer is billed from water usage: $22.86 minimum for the first 1,500 gallons, $5.23 per 1,000 gallons through 12,000 gallons, and no charge above 12,000 gallons, with a $77.78 monthly maximum. Sewer billing begins when a nearby sewer line is available under the district's connection rules, whether or not a customer has physically connected; seasonal/irrigation water is explicitly excluded from sewer charges.
Meter and infrastructure notes
A dedicated this detail was not publicly posted. The reviewed current customer pages do not identify the meter vendor, AMR/AMI technology, or a universal read schedule.
Emergency water support
Report a leak or water emergency
865-966-9021 for 24-hour emergencies such as a broken water main or pipeline; normal customer service is 865-966-9741.
Official starting point
Choose the right next step
Reading this profile
A practical reference for West Knoxville and surrounding Knox County service area
First Utility District of Knox County is listed here as a public water authority. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.