Delinquency research · dataset 2026.08
Shut-off and delinquency information for First Utility District of Knox County
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 10 days after the due date under the published district schedule; the net bill applies on or before the due date and the gross bill is 10% higher afterward.
- Late-fee rules
- The gross amount, 10% higher than the net bill, applies after the due date. A $30 service charge applies to checks returned for insufficient funds or a closed account; the customer portal also extends that charge to returned e-checks, stop payments, frozen/closed accounts, or incorrect banking information.
- Shut-off timeline
- If the bill is not paid within 10 days after the due date, service is subject to disconnection without further notice. Restoration requires the total past-due bill plus a $25 reconnection charge; the published schedule does not provide an earlier reminder timeline.
- Warning and notice protocol
- The published rate schedule states that after 10 days past due service may be disconnected without further notice. The reviewed customer pages do not specify a separate mailed, phone, text, or door-hanger warning protocol.
- Reconnection costs
- $25 reconnection charge during regular service, plus an additional $30 when turn-on is made after regular working hours. Unauthorized turn-on can also trigger a $25 reconnection charge, a $25 trip fee, and a $10 lock-replacement fee where applicable.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Tennessee
31%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- First Utility District of Knox County public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.