Public Water Authority
Hallsdale-Powell Utility District
Serving North Knox County and Powell-area communities, Tennessee
Population served
84,315 people; HPUD reports roughly 34,066 customers and a 146-square-mile service area.
State system code
FIPS 47
Billing frequency
Monthly. HPUD's bill explains a fixed base rate plus usage charge for each current billing cycle.
Provider briefing
How this utility’s billing works
Hallsdale-Powell Utility District operates as a public water authority serving North Knox County and Powell-area communities, Tennessee. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Base rate plus usage rate. Effective April 1, 2026, the residential water schedule is $10.52 base plus $10.00 per 1,000 gallons, with Tennessee sales tax; residential sewer is $14.44 base plus $13.58 per 1,000 gallons through 12,000 gallons and no charge above 12,000 gallons, with a possible $8.83 monthly grinder-pump charge.. Bills are generated monthly. hpud's bill explains a fixed base rate plus usage charge for each current billing cycle., and a typical residential cost reference is About $152.54 before sales tax at 7,000 gallons for standard water and sewer: $10.52 + (7 x $10.00) water plus $14.44 + (7 x $13.58) sewer. HPUD's 2026 customer examples show approximately $64.22 water at 5,000 gallons and $87.37 wastewater at 5,000 gallons under the new schedule, so actual total depends on the bill's meter usage and tax.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Wastewater is not separately metered; HPUD bases sewer on customer water usage. The residential sewer base is $14.44, usage is $13.58 per 1,000 gallons through 12,000 gallons, and no additional usage charge applies above 12,000 gallons; grinder-pump service adds $8.83 monthly when applicable.
Meter and infrastructure notes
HPUD uses multiple meter types and calculates usage from prior and current readings in hundreds of gallons. The reviewed sources do not identify a universal AMI/AMR platform or fixed transmission cadence; the monthly statement controls.
Emergency water support
Report a leak or water emergency
865-922-7547, listed as HPUD's 24-hour emergency number.
Official starting point
Choose the right next step
Reading this profile
A practical reference for North Knox County and Powell-area communities, Tennessee
Hallsdale-Powell Utility District is listed here as a public water authority. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.