Payment channels

Pay Hallsdale-Powell Utility District

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as ePay Utility Billing / HPUD customer portal. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

865-922-7547; HPUD lists the same number for customer service and 24-hour emergency response, and its official packet identifies phone payment as an option.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

No verified text-to-pay keyword was published. The new portal supports registration, payment history, recurring payments, paperless billing, and emergency notifications; register with the account number and phone number or last four SSN.

Mail-in address

Hallsdale-Powell Utility District, PO Box 71449, Knoxville, TN 37938-1449.

Counters, drop boxes, and office hours

HPUD's main office is 3745 Cunningham Road, Knoxville, TN 37918. Lobby hours are Monday-Friday 8:00 a.m.-4:00 p.m.; customer-service hours are 8:00 a.m.-5:00 p.m., with the lobby closing at 4:00 p.m. A drive-through and night-deposit box are available, and the office accepts cash, debit/credit cards, checks, money orders, and travelers' checks.

Accepted digital instruments

What you can use online

Online credit/debit cards including American Express, Discover, Mastercard, and Visa; scheduled bank draft; one-time bank-account payment; and AutoPay. HPUD's official online page states that bank-draft enrollment avoids the card processing fee.

2026 transaction pricing

Convenience fees

$2.95 processing fee for online credit/debit-card payment. Scheduled bank draft and bank-account online payment avoid the card fee. Returned payments incur a $30 NSF charge.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Hallsdale-Powell Utility District and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →