Public Water Authority
Jackson Energy Authority - Water Division
Serving Jackson and the Jackson Energy Authority service area in Madison County
Population served
Approximately 91,111 people in the Jackson Water System Community Water System queue
State system code
FIPS 47
Billing frequency
Monthly. JEA's residential water rate schedule renders bills monthly, and route-based meter reading normally occurs every 28-32 days depending on holidays and weekends.
Provider briefing
How this utility’s billing works
Jackson Energy Authority - Water Division operates as a public water authority serving Jackson and the Jackson Energy Authority service area in Madison County. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Residential monthly water schedule with a 5/8-inch minimum bill of $13.03 and usage blocks priced per 100 gallons: the first 7,000 gallons at $0.379, the next 43,000 at $0.307, and excess above 50,000 at $0.183. Wastewater adds a $7.76 monthly customer charge and $0.536 per 100 gallons, with a 10,000-gallon maximum except for high-normal-use winter averaging.. Bills are generated monthly. jea's residential water rate schedule renders bills monthly, and route-based meter reading normally occurs every 28-32 days depending on holidays and weekends., and a typical residential cost reference is At 7,000 gallons, the current published schedule estimates about $26.53 for water usage plus the applicable $13.03 minimum framework and $45.28 wastewater ($7.76 customer charge + 7,000 gallons at $0.536/100 gallons). A conservative combined estimate is approximately $71.81 monthly before any account-specific interpretation of the water minimum, taxes, or other JEA services.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Wastewater is calculated from the JEA water-meter reading at $0.536 per 100 gallons plus a $7.76 monthly customer charge. The normal maximum monthly wastewater bill is based on 10,000 gallons, except customers whose normal average exceeds 10,000 gallons during November-March use that winter average. Customers with a private well who request JEA sewer are billed on a 7,000-gallon flat monthly basis until a JEA meter is installed.
Meter and infrastructure notes
JEA employs route-based meter readers who typically read each meter around the same time monthly. Usage is calculated by subtracting the previous reading from the current reading; billing cycles range from 28-32 days. The reviewed page does not claim universal AMI or hourly transmission, although the portal provides detailed usage views and alerts.
Emergency water support
Report a leak or water emergency
731-422-7500, JEA's published main customer-service number; the reviewed water pages do not expose a separate water-leak IVR line. JEA's water division and emergency/request-service links route urgent service reports through the same customer system.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Jackson and the Jackson Energy Authority service area in Madison County
Jackson Energy Authority - Water Division is listed here as a public water authority. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.