Payment channels

Pay Jackson Energy Authority - Water Division

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as UtilityNexus / Central Service Association customer portal. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

731-422-7500, choose option 2 for the interactive voice-response payment menu

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

JEA offers paperless billing with SMS bill-ready notifications and allows a customer to pay directly from the text message. Enrollment is completed in the JEA online account-management portal: use the 12-digit account number and the last four Social Security digits or a prior statement amount, then select text notifications and payment preferences. The portal also supports autopay confirmation texts.

Mail-in address

Jackson Energy Authority, PO Box 2082, Memphis, TN 38101-2082. Mail the bottom stub portion of the bill with the payment and allow sufficient postal time.

Counters, drop boxes, and office hours

JEA Customer Center Midtown: 351 Dr. Martin Luther King Jr. Drive, Jackson, TN 38301; walk-in Monday-Friday 8 a.m.-5 p.m., drive-through 7:30 a.m.-5 p.m. Customer Center North: 2030 Pleasant Plains Extended, Jackson, TN 38305; the same hours. Covered self-service kiosks operate 24/7 at both centers and accept check, cash, credit, and debit card; additional kiosks are at Food Giant South, 1727 S. Highland Avenue, and Food Giant East, 2596 Christmasville Road, during store hours.

Accepted digital instruments

What you can use online

Checking or savings account, ACH/e-check, Discover, Mastercard, Visa, and debit card through the portal, mobile app, IVR, or kiosk. Kiosks additionally accept cash and check; JEA's current app page does not promise American Express, Apple Pay, or Google Pay.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. On the reviewed current JEA payment and rate pages; no separate 2026 card or ACH convenience fee is stated publicly.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Jackson Energy Authority - Water Division and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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