Payment research · dataset 2026.08
Payment options for Jackson Energy Authority - Water Division
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Payment platform
- UtilityNexus / Central Service Association customer portal
- Phone payment number
- 731-422-7500, choose option 2 for the interactive voice-response payment menu
- Pay-by-text
- JEA offers paperless billing with SMS bill-ready notifications and allows a customer to pay directly from the text message. Enrollment is completed in the JEA online account-management portal: use the 12-digit account number and the last four Social Security digits or a prior statement amount, then select text notifications and payment preferences. The portal also supports autopay confirmation texts.
- Mail-in payment address
- Jackson Energy Authority, PO Box 2082, Memphis, TN 38101-2082. Mail the bottom stub portion of the bill with the payment and allow sufficient postal time.
- In-person payment
- JEA Customer Center Midtown: 351 Dr. Martin Luther King Jr. Drive, Jackson, TN 38301; walk-in Monday-Friday 8 a.m.-5 p.m., drive-through 7:30 a.m.-5 p.m. Customer Center North: 2030 Pleasant Plains Extended, Jackson, TN 38305; the same hours. Covered self-service kiosks operate 24/7 at both centers and accept check, cash, credit, and debit card; additional kiosks are at Food Giant South, 1727 S. Highland Avenue, and Food Giant East, 2596 Christmasville Road, during store hours.
- Digital payment methods
- Checking or savings account, ACH/e-check, Discover, Mastercard, Visa, and debit card through the portal, mobile app, IVR, or kiosk. Kiosks additionally accept cash and check; JEA's current app page does not promise American Express, Apple Pay, or Google Pay.
Directory comparison
Payment-information visibility
| Measure | This provider | Tennessee | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 66% | 73% |
| Fee or no-fee amount disclosed | No | 17% | 15% |
| Payment fields documented | 7 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Broad public detail found
7 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
88%
Details not confirmed in the reviewed public material
- Online convenience fees
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- Jackson Energy Authority - Water Division public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.