Relief research · dataset 2026.08
Leak adjustment and assistance information for Knoxville Utilities Board (KUB)
A high bill does not automatically qualify for a credit. This page states only the provider-specific emergency, leak, or assistance details identified in public material.
Stop active water loss
Use the provider’s emergency route for public-side issues and a qualified repair route for private plumbing.
Preserve the evidence
Keep dated readings, photographs, parts receipts, contractor invoices, and proof that usage returned to normal.
Ask for the exact policy
Confirm the form, filing deadline, eligible repairs, calculation method, and payment expectation during review.
Provider-specific findings
Relief research for this provider
The notes below may document a route, rule, or explicit public-information limit. General preparation steps are not represented as utility policy.
- Emergency reporting route
- 865-524-2911 or 1-800-250-8068, 24/7. Select the water or wastewater outage/emergency path, press 2-3 after the automated greeting, and report leaks, main breaks, outages, pressure loss, or water-quality emergencies.
- Leak-adjustment policy
- KUB requires at least six months of service and a customer request by phone, email, or web form. For a water leak, consumption generally must exceed 15 times the customer’s average to qualify for the special water credit. With documented repair proof, KUB may credit 100% of qualifying excess consumption; without proof submitted within 90 days of repair, the credit is generally reduced to 50%. Wastewater credits use a 50% above-average threshold: an outside or invisible leak that did not enter the sewer can receive 100% of excess wastewater charges with timely proof, or 50% without proof, while inside fixture leaks that entered the sewer generally receive a 50% wastewater credit. Credits can cover up to two consecutive months and are limited to one comparable credit per 12 months. Retain plumber invoices, parts receipts, photographs, and post-repair meter readings.
- Utility assistance program
- KUB offers individualized payment arrangements, monthly installments, levelized billing, due-date extensions, and a partner network of roughly 200 agencies. The KUB Water Savers program provides emergency plumbing repairs and water-efficiency improvements for eligible low-income residential customers; applications route through the Knoxville-Knox County Community Action Committee at 865-244-3080. KUB does not publish a universal senior or disabled-veteran water-credit cap in the reviewed materials.
- State and federal aid connection
- KUB directs customers to 211 East Tennessee at 865-215-4211, the Knoxville-Knox County Community Action Committee, Project Help at 865-637-6700, and county-based LIHEAP agencies. LIHEAP is federally funded and administered through local agencies; KUB counselors help customers identify payment arrangements and partner assistance, but Project Help and LIHEAP are not presented as a single automatic water-only credit.
Directory comparison
Public-information visibility
| Measure | This provider | Tennessee | National index |
|---|---|---|---|
| Leak policy identified | Yes | 32% | 35% |
| Utility assistance identified | Yes | 22% | 31% |
| Relief fields documented | 4 of 4 | — | — |
Coverage does not measure generosity, eligibility, available funding, or service quality.
Read the nationwide analysis →Research record
Broad public detail found
4 of 4 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Knoxville Utilities Board (KUB) public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (TN0000366) ↗
Search the federal drinking-water database using public water system ID TN0000366.