Alternative channels
Mail, text, and in-person payment instructions
Pay by text
KUB publishes text and email account notifications, paperless-billing alerts, and low-balance alerts for applicable programs, but the reviewed 2026 public materials do not document a general text-to-pay keyword or an SMS command that authorizes bill payment. Customers should enroll through My Account and use the verified KUB portal or IVR for the actual transaction.
Mail-in address
Knoxville Utilities Board, P.O. Box 59029, Knoxville, TN 37950-9029. Customers should include the KUB account number on the check or money order and allow mailing time; bank payments are not authorized for final-notice or partial-payment accounts.
Counters, drop boxes, and office hours
KUB provides customer-service centers and PaySite kiosks throughout the Greater Knoxville area. The published facilities information identifies the customer-service location at 4428 Western Avenue, Knoxville, TN 37921, and KUB also lists authorized payment centers and retail kiosks through its payment-location map. Kiosks accept cash or check, do not give change, and credit overpayments to the account; customers may also pay at authorized banks before the due date. Bring the bill or 10-digit account number and verify the current location map before visiting.