Payment research · dataset 2026.08
Payment options for Knoxville Utilities Board (KUB)
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Payment platform
- Paymentus for KUB online card and debit-card processing; KUB also operates its own My Account and SelectPay bank-draft functions.
- Phone payment number
- 865-524-2911 or 1-800-250-8068; the automated account and payment system is available 24/7, while customer-service representatives are generally available Monday-Friday 7:00 a.m.-6:00 p.m.
- Pay-by-text
- KUB publishes text and email account notifications, paperless-billing alerts, and low-balance alerts for applicable programs, but the reviewed 2026 public materials do not document a general text-to-pay keyword or an SMS command that authorizes bill payment. Customers should enroll through My Account and use the verified KUB portal or IVR for the actual transaction.
- Mail-in payment address
- Knoxville Utilities Board, P.O. Box 59029, Knoxville, TN 37950-9029. Customers should include the KUB account number on the check or money order and allow mailing time; bank payments are not authorized for final-notice or partial-payment accounts.
- In-person payment
- KUB provides customer-service centers and PaySite kiosks throughout the Greater Knoxville area. The published facilities information identifies the customer-service location at 4428 Western Avenue, Knoxville, TN 37921, and KUB also lists authorized payment centers and retail kiosks through its payment-location map. Kiosks accept cash or check, do not give change, and credit overpayments to the account; customers may also pay at authorized banks before the due date. Bring the bill or 10-digit account number and verify the current location map before visiting.
- Digital payment methods
- KUB accepts debit and credit cards through Paymentus at no KUB convenience charge, free ACH/bank-draft payments through AutoPay or SelectPay, and online account payments through My Account. The KUB automated phone system supports account payment prompts; the online card payment limit is $2,000. KUB also offers paperless billing, levelized billing, and mobile-account management.
- Online convenience fees
- KUB states that Paymentus debit and credit card payments are accepted at no cost to the customer. AutoPay and SelectPay bank drafts are also described as free; third-party retail kiosk or cash-payment fees, when applicable, are controlled by the location and should be checked before submission.
Directory comparison
Payment-information visibility
| Measure | This provider | Tennessee | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 66% | 73% |
| Fee or no-fee amount disclosed | Yes | 17% | 15% |
| Payment fields documented | 8 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Broad public detail found
8 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Knoxville Utilities Board (KUB) public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- EPA SDWIS / ECHO lookup (TN0000366) ↗
Search the federal drinking-water database using public water system ID TN0000366.