Delinquency research · dataset 2026.08
Shut-off and delinquency information for Knoxville Utilities Board (KUB)
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- At least 15 days from the date the bill is mailed. The bill is due on receipt, but KUB’s water service procedures define the past-due date as no less than 15 days after mailing; a closed-office past-due date moves to the next business day.
- Late-fee rules
- Payments after the net payment period receive a late fee set by KUB’s current water or wastewater schedule. The water procedures cap the late fee at no more than 5% of the portion of the bill paid after the net period; the exact current line-item amount may differ by service classification and is added to the next bill.
- Shut-off timeline
- Day 0 is bill receipt or mailing, and the account becomes past due no earlier than day 15 after mailing. KUB may terminate water or wastewater service after the past-due date if the balance remains unpaid; the reviewed public materials do not publish one universal calendar day for the physical shutoff because final-notice status, service type, and account circumstances affect the sequence.
- Warning and notice protocol
- KUB identifies the past-due date on the bill and uses a final notice on the bill plus a pink door hanger before service termination. KUB warns that it does not call or text customers demanding payment by prepaid cards; customers should use the official IVR or portal to verify a final notice and request a due-date extension when available.
- Reconnection costs
- Residential water/wastewater reconnection is $40 during business hours, 8:00 a.m.-5:00 p.m. Monday-Friday, and $80 after 5:00 p.m. or on weekends. Starting service is $35 next business day or $60 same-day/after-hours; a returned payment is $25. Commercial reconnect charges are $50 business hours and $90 after hours.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Tennessee
31%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Knoxville Utilities Board (KUB) public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (TN0000366) ↗
Search the federal drinking-water database using public water system ID TN0000366.