Payment channels

Pay MURFREESBORO WATER DEPARTMENT

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as LINK online customer account access; one-time payment is routed through Magic-Wrighter Collector Solutions. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

615-848-3209, choose Option 1 for the automated IVR; customer service uses Option 2

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. Murfreesboro’s current billing pages document LINK e-bills, online account access, IVR, AMI alerts, and bank draft, but do not publish a text-to-pay keyword, short code, or opt-in sequence.

Mail-in address

Murfreesboro Water Resources, PO Box 897, Murfreesboro, TN 37133-0897; mailed payments should be check or money order.

Counters, drop boxes, and office hours

Murfreesboro Water Resources, 316 Robert Rose Drive, Murfreesboro, TN 37129, Monday-Friday 8:00 a.m.-4:30 p.m.; the office/drive-through accepts cash, check, money order, or credit card, with card/e-check service fees applying. A night deposit box next to the front entrance accepts check or money order after hours. The City’s billing page directs customers to call 615-848-3209 for account/payment questions.

Accepted digital instruments

What you can use online

LINK online and IVR credit card and electronic-check payments; automatic bank draft/ACH; bank bill pay; office credit-card payment. The current fee schedule is transaction-amount based and applies to online/IVR third-party payments; cash, check, money order, mail, and cashier-counter payments have no service fee.

2026 transaction pricing

Convenience fees

For online/IVR third-party payments, $0.25 for $5-$10, $0.50 for $10.01-$15, $0.75 for $15.01-$20, $1.00 for $20.01-$25, $1.25 for $25.01-$30, $1.50 for $30.01-$35, $1.75 for $35.01-$400, $3.50 for $400.01-$800, $5.25 for $800.01-$1,200, $7.00 for $1,200.01-$1,600, and $8.75 for $1,600.01-$2,000. Online payments below $5 are not accepted and each transaction is capped at $2,000; larger totals require multiple payments.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by MURFREESBORO WATER DEPARTMENT and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →